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Xstore theme not getting updated ! et core plug in causing website crash.!

This topic has 7 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

Mini

Participant

August 2, 2021 at 17:57

Hi Our website is giving 500 error and x store core plugin has been found to be causing it. Trying to update the theme but Iam getting this error. :

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I have realized that although I purchased the theme , since I had not registered it here, the theme file that got downloaded was the unlicensed one ,as on the wordpress dashboard it says support expired , while I still have 5 months of support left.

Please help me resolve this asap as I had planned to take the site live on the 4th of Aug .

Please, contact administrator
for this information.

#297377 Copied Theme version: 7.2.11

6 Answers

Olga Barlow

Support staff

August 2, 2021 at 20:11

Hello,

1) Never share private information like purchase code our of the Private content area https://prnt.sc/1ify3mw !!! In another case, all the other forum visitors see your private info.

2) Provide us with WP Dashboard and FTP access to your site. We’ll check the issue with the theme update.

Regards

#297411 Copied

Mini

Participant

August 3, 2021 at 06:04

Hi thanks for replying . Iam posting my dashboard access keys

Please contact administrator
for this information.

#297451 Copied

Mini

Participant

August 3, 2021 at 06:13

HI I have given my login credentials

Please contact administrator
for this information.

#297453 Copied

Mini

Participant

August 3, 2021 at 09:04

Reply To: Xstore theme not getting updated ! et core plug in causing website crash.!

Please contact administrator
for this information.

#297476 Copied

Mini

Participant

August 3, 2021 at 12:54

Any updates on this

#297523 Copied

Olga Barlow

Support staff

August 3, 2021 at 13:15

Hello,

Theme reactivated using your purchase code. Theme and core plugin updated. Check now.

Regards

#297524 Copied
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