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I can’t upload files larger than 64MB in my products posts

This topic has 4 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

ml112

Participant

August 12, 2021 at 09:41

Hello,

I changed the default to 512MB but still can’t upload files larger than 64MB in my products posts.
======
upload_max_filesize 512M
post_max_size 512M
memory_limit 1024M
======
Hosting provider – Hawkhost has also confirmed to me that my host is set up to be able to upload 512MB files.
If the error is still there, the cause may be in the Xstore theme.
Please help me.

Please, contact administrator
for this information.

#298623 Copied Theme version: 8.0.4 WooCommerce version: 5.5.2

3 Answers

Rose Tyler

Support staff

August 12, 2021 at 10:34

Hello,

We can’t log in – https://gyazo.com/527995ad2386b46a151375d9b1967095
Check if you have this problem with file uploading when a default theme is activated.

Regards

#298636 Copied

ml112

Participant

August 12, 2021 at 12:10

My fault. Please login again.

Please contact administrator
for this information.

#298648 Copied

Olga Barlow

Support staff

August 12, 2021 at 15:29

Hello,

1) Do you use multisite?
2) What files larger than 64Mb do you plan to upload to your media library?
3) Do you have the mentioned issue only if the XStore theme is enabled? Don’t you have this when the default WP theme is enabled?

Regards

#298686 Copied
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