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Visual Composer not Working with Theme Update

This topic has 10 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Robert Hall

caitlinel

Participant

December 16, 2014 at 19:23

Hi my visual composer is no longer working with the Royal Theme Update. Could you please help? Thank you

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9 Answers

Eva Kemp

Support staff

December 16, 2014 at 20:36

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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caitlinel

Participant

December 17, 2014 at 06:35

Listed in private content – thank you

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 17, 2014 at 11:32

Hello,

I’ve checked your pages with Visual Composer and the editor is working fine.
Please specify what problems you’re experiencing with VC.

Thank you.
Regards,
Eva Kemp.

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caitlinel

Participant

December 17, 2014 at 17:06

Hi – It seems to work on some pages but not on others. For example the home page and the shop page.

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Robert Hall

Support staff

December 17, 2014 at 17:15

Hello,

I’ve added text block on Home Page and it works well. Look at screenshot: http://prntscr.com/5hvklh
Also this block is visible on front-end – http://prntscr.com/5hvl27
Please check it.

Regards,
Robert Hall.

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caitlinel

Participant

December 17, 2014 at 17:36

Ok – I do see the visual composer – but the front end will not work for me. Beyond this there is not an option for either of these on the static blocks so that I can create a footer.

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Robert Hall

Support staff

December 17, 2014 at 17:44

Hello,

I’ve selected All Content Types in Setting->Visual Composer->Content Type. Check it.

Regards,
Robert Hall.

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caitlinel

Participant

December 17, 2014 at 17:49

I have found the solution in settings – Please advise however as to why the frontend editor is not working.. the symbol simply shows up and never allows me to edit this way. Is there a possibility it is an update or other?

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Robert Hall

Support staff

December 17, 2014 at 18:30

You’re right. These is bug in our theme. We note this and will try to fix in the next theme update.
Sorry for inconvenience.

Regards,
Robert Hall.

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Visual Composer not Working with Theme Update

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