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Cannot install all demo content properly

This topic has 57 replies, 4 voices, and was last updated 9 years, 10 months ago ago by Robert Hall

pixbyjw

Participant

December 16, 2014 at 22:21

hi there I am trying to install the demo content to my wordpress site and it is only loading a home page and the wp slider is not installed correctly and the homepage, and blog but the blog is merely just a blank page with a title. last time a friend an I installed the demo content last year and it worked seamlessly installing all media gllaery files banners sliders etc. ready to go. and edit. but this time round it seems different? have things changed? could you please advise further. I am aware this is probably a very simple fix but we are not very technologically educated and are trying to learn. I would be happy to give you the log in details to see what the issue is.

love the theme. look forward to hearing from you.

jess.dgee.ward@gmail.com

Please, contact administrator
for this information.

#29929 Copied

56 Answers

Eva Kemp

Support staff

December 16, 2014 at 22:40

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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pixbyjw

Participant

December 16, 2014 at 23:58

We host with ipage company
Log in details are

cappicacom
Password Repeat123?

#29952 Copied

Eva Kemp

Support staff

December 17, 2014 at 00:39

Hello,

You didn’t install Woocommerce plugin.
It should be installed before the theme installation.

Try to install everything on clear WordPress. Please pay attention that Woocommerce must installed first.

Thank you.
Regards,
Eva Kemp.

#29954 Copied

pixbyjw

Participant

December 17, 2014 at 01:07

hi there I have installed the woocommerce plugin as advised (after deleting all demo content from before) and reinstalled demo content but It still is saying that wp slider is missing and the menu has duplicated everything. anyway to fix this? I just want a fresh start with demo content but it seems it keeps messing up. if I have to pay for you to go in and get it all set up properly I don’t mind doing that. as I know this is tedious for you guys. I don’t know how to delete the theme and re install it to start it again.

many thanks

jessica

#29961 Copied

pixbyjw

Participant

December 17, 2014 at 01:35

I cannot see a way to delete the theme and re install it clean wordpress. from the beginning. is there any way your team can go in and resolve this, and set it up with all the demo content again? I can pay for this extra service. as I think i’ve messed things up from the beginning by installing the theme and other plugins before I installed woo commerce etc. your speedy response is appreciated.

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Eva Kemp

Support staff

December 17, 2014 at 14:49

Hello,

Please refer to this link https://www.8theme.com/our-installation-service/ and contact us at http://support.8theme.com/index.php?/Tickets/Submit if you agree with the payment.

Thank you.
Regards,
Eva Kemp.

#30041 Copied

jlsiefert

Participant

December 30, 2014 at 22:19

I seem to be having a number of issues. I am not even sure where to start. When I install the demo pages, what is the file name that has the home page?

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Eva Kemp

Support staff

December 30, 2014 at 22:37

Hello @jlsiefert,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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jlsiefert

Participant

December 30, 2014 at 22:50

Okay doing so now.

Please, contact administrator
for this information.

#31501 Copied

Eva Kemp

Support staff

December 30, 2014 at 23:34

Hello @jlsiefert,

What is your site url?

Thank you.
Regards,
Eva Kemp.

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jlsiefert

Participant

December 30, 2014 at 23:39

the-ya.com

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Eva Kemp

Support staff

December 31, 2014 at 00:52

Hello @jlsiefert,

As I see demo pages are created on your site.
Please clarify your issue with more details.

Thank you.
Regards,
Eva Kemp.

#31508 Copied

jlsiefert

Participant

December 31, 2014 at 01:43

1. I don’t understand why the text widgets I have put into the prefooter area are not showing up. I did that just to test and I want to keep the demo pages left hand prefooter social icon bar but have no idea where the page is drawing that from.
2. I don’t know which page to put the html from the paypal account so that the pay buttons work
3. I would like to include the banners as in the demo page I found this information “To add banners on the home page (as on Blanco WordPress theme demo) below, you need to add the following HTML code to the Home Page code” But cananot find a “home page” page when I go to the editor option.
4. Where is the demo page drawing these shortcodes from [etheme_btn title=”Shop Now” url=”test_url” class=”active”]

Clearly, I am very lost in all this.

#31512 Copied

jlsiefert

Participant

December 31, 2014 at 02:15

Thank you for helping me, by the way. I really appreciate it.

#31514 Copied

Eva Kemp

Support staff

December 31, 2014 at 09:28

Hello,

1. To use Prefooter from widgets you need disable “Use Prefooter” in Blanco – Theme Settings > Footer.
2. Where do you want to display the buttons? There is Checkout page by default from Woocommerce.
3. Your home page is located in Pages > Home page.
4. Please clarify your 4th question. Do you want to place that shortcode somewhere on your site?

Thank you.
Regards,
Eva Kemp.

#31534 Copied

jlsiefert

Participant

December 31, 2014 at 14:25

1. Okay got this. But what if i want to edit the prefooter that is default? I like the way the theme one is partitioned into cells.
2. OKay I see that this seems to work.
3. My question was referring to the instructions on how to add banners like the demo page shows. The instructions said to edit the Hope Page directly. If I go to Blanco > Editor and look for “Home Page” there is not a file by that name.
4. Could you point me to some documentation or explain to me in some detail the use of shortcodes. I am specifically referring to the ones that show up on the Pages > Home Page

Thanks very much.

#31561 Copied

jlsiefert

Participant

December 31, 2014 at 14:29

I would also like to have the main slider be the same width as the other element son the demo page. Currently on the demo page on my site, it is full width to whatever the browser window is.

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jlsiefert

Participant

December 31, 2014 at 14:44

Eva, I now see how to fix question 2! You were telling me all along but I didn’t realize to go to the text tab.

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jlsiefert

Participant

January 1, 2015 at 16:15

I have two questions
1. How do I adjust the slider so that it’s left and right margin do not extend to the full width of the screen.
2. If I want to leave the prefoorter the way it is in the demo page but would like to edit them, how do i do that.

#31602 Copied

Eva Kemp

Support staff

January 1, 2015 at 16:55

Hello,

1. To recreate prefooter you can follow Legenda documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/widgets > Prefooter Row, add that code into Text widget and place it in “Prefooter” area in Appearance > Widgets.
3. To edit Home page go to wp-admin panel > Pages > Home page.
4. Please specify what shortcodes you’re talking about. Blanco shortcodes are described here: https://www.8theme.com/demo/docs/blanco/index.html#!/blanco_shortcodes
5. I’ve disabled Full width in wp-admin panel > LayerSlider WP > Slider Settings > Full-width slider settings > Full-width > Off.

Thank you.
Regards,
Eva Kemp.

#31608 Copied

jlsiefert

Participant

January 1, 2015 at 17:26

You are the BEST!!! thank you so much. And Happy New Year!

#31621 Copied

Eva Kemp

Support staff

January 1, 2015 at 17:45

Hello,

You’re welcome.

Thank you.
Happy New Year!

We’d be thankful if you leave some comments on our site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

Regards,
Eva Kemp.

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jlsiefert

Participant

January 2, 2015 at 02:16

I still can’t seem to get teh Prefooter correct. I followed the directions from the legenda documentation and it didn’t replace the prefooter.

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jlsiefert

Participant

January 2, 2015 at 04:30

Please disregard my previous message. I finally got it to work. I do have another one though. Is there a pinterest button that matches the other social media buttons? If so how would I implement it?

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jlsiefert

Participant

January 2, 2015 at 04:36

What is the default size of the slider images?

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Eva Kemp

Support staff

January 2, 2015 at 10:38

Hello,

Unfortunately there is no pinterest button. You can find the code of it in helpbase of pinterest site or use some plugin.
Slider images on our demo are 960px × 400px.

Regards,
Eva Kemp.

#31663 Copied

jlsiefert

Participant

January 3, 2015 at 00:14

I know how to put the prefooter right before the footer as in the demo pages, and now I have added another just below the menu. however, I do not know how to add the elements that spread it across the width of the theme or create the gray lines in between the items.

#31790 Copied
Eva Kemp

Support staff

January 3, 2015 at 12:17
Hello,

Please try to add this code in custom.css file:
```
.containerInner img {
padding-right: 60px;
padding-left: 30px;
}
```
To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/blanco directory and then enable it in Blanco – Theme Settings > Enable Custom CSS file.

Thank you.
Regards,
Eva Kemp.
#31804 Copied
jlsiefert

Participant

January 3, 2015 at 18:44

Eva where exactly in the file structure is default.custom.css located? I have looked several places and can’t seem to find it
Thanks!!!

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