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Variable product images are not displaying correctly

This topic has 4 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Fabio

Participant

August 30, 2021 at 10:36

Hello there,
For the variable products, the product image is not changing on selecting different variation. On hovering the image the variation image is getting displayed. Once if I remove the main product image the variations are working completely fine. I have provided the link to a variable product in the private area. Please follow the below steps for checking the issue:
1. Navigate to the product page in the link
2. Select product color to red

Expected Result:
The product image should change to the red variation

Result:
The product image is not changing to red, on zooming the red image is displayed

Please, contact administrator
for this information.

#300468 Copied Theme version: 8.01

3 Answers

Rose Tyler

Support staff

August 30, 2021 at 13:13

Hello,

Make sure that you are using latest versions of the theme and Core plugin.
Provide temporary wp-admin access.

Regards

#300499 Copied

Fabio

Participant

August 30, 2021 at 14:05

We are using the latest version (V8.0.5) of the theme and core plugin. Please find the wp-admin access details in the private area

Please contact administrator
for this information.

#300517 Copied

Rose Tyler

Support staff

August 30, 2021 at 14:15

Hello,

I’ve changed “Image Loading Type” in Theme Options > Speed optimization. Check now

Regards

#300519 Copied
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