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A virus that redirects users on the site

This topic has 5 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

aberhome

Participant

September 5, 2021 at 12:41

we discovered that there is a virus on the site that redirects users. can you help

Please, contact administrator
for this information.

#301351 Copied Theme version: 8.0.5

4 Answers

Rose Tyler

Support staff

September 5, 2021 at 12:58

Hello,

We are sure that our theme and plugins does not include any viruses or malware code. You can download original files from ThemeForest (full theme package with plugins) and check. If you found a virus or your antivirus found any malware code, we would recommend you to contact your hosting provider to scan whole the WP installation, maybe DB to remove the injections and protect your site for the future.

Regards

#301352 Copied

Rose Tyler

Support staff

September 5, 2021 at 13:01

If you are using WooCommerce Dynamic Pricing & Discounts plugin, you need to update it – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ http://prntscr.com/1rap8cx – https://support.rightpress.net/hc/en-us/articles/4406554199953

Regards

#301354 Copied

misha

Participant

September 11, 2021 at 19:19

Добрый день,

У меня тоже, недавно, появилась тяже проблема, автоматический переход на другой сайт.
Подскажите, что нужно сделать?

Посмотрите, пожалуйста, все я сделал правильно? К сожалению, у меня не получается обратиться к разработчикам плагина на прямую, требуется вести код покупки плагина.

Спасибо

Please contact administrator
for this information.

#301977 Copied

Rose Tyler

Support staff

September 12, 2021 at 06:53

Hello,

Please follow this article – https://support.rightpress.net/hc/en-us/articles/4406554199953
Here is a reply from other customer with the same problem: “I saw other users had complained about the same thing in the comments section and saw that the developers linked to an article about how to handle the problem with the plugin once it’s been hacked. What helped was importing a plain settings file that the developers provide in that article. The problem is solved for me.”
Check other comments of the plugin page – https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279/comments If the solution doesn’t works for you, but it should, post comment on the plugin page.

Regards

#301989 Copied
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