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Problem with product modules in a page - by Cr3atorf1lm

This topic has 13 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

Cr3atorf1lm

Participant

September 13, 2021 at 11:30

Hi there
when i add an product category module, either from 8theme or worpdress on a page, there is an error on the page like seen in the image

https://timeonline.gr/wp-content/uploads/2021/09/1631528845193.png

please advice

#302073 Copied Theme version: 8.0.6 WooCommerce version: 5.6

12 Answers

Olga Barlow

Support staff

September 13, 2021 at 16:02

Hello,

Provide us with WP Dashboard and FTP access to your site and link to page where you add that module. We’ll check and help you.

Regards

#302132 Copied

Cr3atorf1lm

Participant

September 14, 2021 at 11:45

Hi I have sent you on private the info needed
regards
George

Please contact administrator
for this information.

#302206 Copied

Olga Barlow

Support staff

September 14, 2021 at 16:07

Hello,

1) Can’t log in to your Dashboard https://prnt.sc/1s6eswv
2) Provide us with FTP, host, username and pass, not the cPanel access, please.

Regards

#302253 Copied

Cr3atorf1lm

Participant

September 17, 2021 at 10:54

Hi
hope this is ok

Please contact administrator
for this information.

#302546 Copied

Olga Barlow

Support staff

September 17, 2021 at 17:09

Hello,

WP Dashboard access is ok. But we can’t connect to your FTP https://prnt.sc/1skz4t6
Also, provide us with link to page where you have that fatal error, please.

Regards

#302614 Copied

Cr3atorf1lm

Participant

September 19, 2021 at 14:53

Please try again
thanx

Please contact administrator
for this information.

#302733 Copied

Rose Tyler

Support staff

September 19, 2021 at 15:56

Hello,

We can’t connect – https://prnt.sc/1su6wvv Is there a restriction by IP or something else? Please check

Regards

#302740 Copied

Cr3atorf1lm

Participant

September 19, 2021 at 17:11

Hi
sorry about that,
I tried with winncp and it worked.
If not with winncp i will check with hosting provider
Thanx

#302744 Copied

Cr3atorf1lm

Participant

September 20, 2021 at 10:28

please try these
thanx

Please contact administrator
for this information.

#302787 Copied

Olga Barlow

Support staff

September 21, 2021 at 17:41

Hello,

Nope, still nothing https://prnt.sc/1t4b99g Username and password is not the problem because your server even did not respond with the welcome message to ask username and pass. So, something is with the host.
Are you sure that you provided the correct FTP host IP?

Regards

#302974 Copied

Cr3atorf1lm

Participant

September 22, 2021 at 07:18

please try the new
I hope this is good. At least I was told that it works

Please contact administrator
for this information.

#303050 Copied

Olga Barlow

Support staff

September 23, 2021 at 12:52

Hello,

This time it works, thanks. I passed the issue to our developers. I’ll inform you once they fix the issue.

Regards

#303232 Copied
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