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Filter in mobile device categories cannot be closed

This topic has 13 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

Goostaf

Participant

September 18, 2021 at 23:08

Hello, after the update, we noticed that not closing the filter, clicking on the cross or on an empty space does not help.

Please, contact administrator
for this information.

#302648 Copied Theme version: .0.0.1

12 Answers

Rose Tyler

Support staff

September 19, 2021 at 09:30

Hello,

I do not see the problem from mobile. Please clear cache of your mobile browser and check one more time. What device and browser do you use?

Regards

#302705 Copied

Goostaf

Participant

September 19, 2021 at 09:47

Iphone 6, Safari, does not work from two devices, the cache is cleared

#302707 Copied

Goostaf

Participant

September 19, 2021 at 10:05

In general, something strange has become, the site freezes periodically and crashes in general, please watch the video.

Please contact administrator
for this information.

#302711 Copied

Goostaf

Participant

September 19, 2021 at 11:51

You can see an error in the console, that is, I go to any category of the sheet down and everything freezes, and there are 1000 errors in the console (screen), please help

Please contact administrator
for this information.

#302716 Copied

Goostaf

Participant

September 19, 2021 at 14:37

Rolled back the theme and the Core plugin until the reasons were found out

#302731 Copied

Olga Barlow

Support staff

September 20, 2021 at 14:12

Hello,

Provide us with the server error log that you got once faced 503 error on your site, please.

Regards

#302831 Copied

Goostaf

Participant

September 20, 2021 at 16:53

I don’t know how to find it 🙁
For the weekend we will make another attempt to update and unsubscribe.

#302861 Copied

Olga Barlow

Support staff

September 21, 2021 at 19:00

Hello,

Contact your hosting provider to get the server error log. We’ll be waiting for your log and WP Dashboard and FTP access in addition to log file.

Regards

#302989 Copied

Goostaf

Participant

November 17, 2021 at 05:25

Hello, we are discarding the data, the filter does not close after the update.

Please contact administrator
for this information.

#308946 Copied

Olga Barlow

Support staff

November 17, 2021 at 18:32

Hello,

I checked the mobile filter and don’t see problem https://recordit.co/jehdj2F7BT
Could you, please, provide us with video of the issue for a better understanding and link to the category where you have the issue. Also, tell me the device and browser that you use to check the problem.

Regards

#309050 Copied

Goostaf

Participant

November 17, 2021 at 19:13

Hello, I was looking with the Iphone 6 Safari, I don’t understand, I can’t press anything at all, even the bottom menu doesn’t click, any category ..

Please contact administrator
for this information.

#309057 Copied

Olga Barlow

Support staff

November 17, 2021 at 23:57

Hello,

Do you have this issue with any higher version of iPhone? Because we don’t have 6 version to test.

Regards

#309089 Copied
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