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WordPress Error - by Shirley Djaka - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Shirley Djaka

Participant

September 28, 2021 at 16:11

Hi there,
Someday I’ve got emaisl from WordPress alerting me about erros xtore core plugin.
What can I do, See below :

Une erreur de type E_ERROR a été causée dans la ligne 502 du fichier /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/functions.php. Message d’erreur : Uncaught Error: Call to a member function get_cart_contents_count() on null in /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/functions.php:502
Stack trace:
#0 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(1228): etheme_cart_quantity()
#1 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/cart.php(112): header_cart_callback()
#2 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/connect_block.php(101): require(‘/home/pierres/w…’)
#3 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(113): require(‘/home/pierres/w…’)
#4 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php(170): header_content_callback(‘main’)
#5 /home/pierres/www/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/header-main.ph

#303764 Copied Theme version: 8.0.7 WooCommerce version: 5.6.0

13 Answers

Olga Barlow

Support staff

September 28, 2021 at 18:12

Hello,

What actions did you do before this message? Maybe theme or plugin update or something?
Do you have any error on your site now?

Regards

#303794 Copied

Shirley Djaka

Participant

September 29, 2021 at 08:04

I have those errors since the beginning I put the website online (may)…at every theme or plugin update or for nothing

#303849 Copied

Olga Barlow

Support staff

September 29, 2021 at 13:47

Hello,

Clear error logs, check your site and let me know if the mentioned errors appear on your site again.

Regards

#303936 Copied

Shirley Djaka

Participant

October 27, 2021 at 09:48

the mails erros are still there

#306680 Copied

Olga Barlow

Support staff

October 27, 2021 at 13:29

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue.

Regards

#306713 Copied

Shirley Djaka

Participant

October 27, 2021 at 14:11

please read the private details

Please contact administrator
for this information.

#306727 Copied

Olga Barlow

Support staff

October 27, 2021 at 14:18

Hello,

Thank you. What about FTP? And also create error log file in the WP root directory to allow us to monitor when the mentioned errors appear there.

Regards

#306733 Copied

Shirley Djaka

Participant

October 27, 2021 at 15:06

See the FTP details,
the error_log file has been created

Thanks a lot

Please contact administrator
for this information.

#306749 Copied

Olga Barlow

Support staff

October 28, 2021 at 11:01

Hello,

I don’t see error log file, only folder and it’s empty https://prnt.sc/1xldu41
So, where could we check the file with the mentioned errors?

Regards

#306824 Copied

Shirley Djaka

Participant

October 29, 2021 at 10:41

You’ve asked me to create a file so I did it.
I’ve changed the wp-config file and wrote true to : define(‘WP_DEBUG_LOG’, true);
it isn’t enough ?

#306933 Copied

Olga Barlow

Support staff

October 29, 2021 at 16:01

Hello,

It does not save errors to log file because I don’t see log file in your WP installation directory. Or there are no errors. Please, contact your hosting provider to get help with this.

Regards

#306994 Copied

Shirley Djaka

Participant

November 2, 2021 at 10:15

so if I don’t do do that my problem can’t be solved ?

#307264 Copied

Olga Barlow

Support staff

November 2, 2021 at 15:39

Hello,

We should be able to see the error log to find out when the error appears and understand if our changes have any effect. We can’t fix the problem if we even don’t see the errors or if the error log file is empty.

Regards

#307310 Copied
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