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View file format - by Dash - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

  • Avatar: Dash
    Dash
    Participant
    October 11, 2021 at 09:49

    Please help me to solve a problem: when I “purchase” a downloadable file in my shop as a customer I get an e-mail with a link button. I download a file via this button, but I can’t open it, because it is in “view” format. It is actually a video file (placed on google disk). The file on disk is ok, but the downloaded file is in “view” format, which can’t be opened.
    Can You help?

    #305128 Copied Theme version: 03
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 11, 2021 at 14:12

    Hello,

    Downloadable product is the default WooCommerce option, it’s not related to our theme and we don’t have any options for this in theme settings. Contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ with your question, theme support is able to help you only with theme settings.

    Regards

    #305169 Copied
    Avatar: Dash
    Dash
    Participant
    October 12, 2021 at 13:57

    Thank You very much

    #305265 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2021 at 15:31

    Hello,

    You’re welcome!

    Regards

    #305278 Copied

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The issue related to '‘view file format’' has been successfully resolved, and the topic is now closed for further responses

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