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Product gallery image loading inoccrectly

This topic has 13 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Yusuf Moolla

Participant

October 12, 2021 at 16:36

https://ibb.co/PmFwJxp
Please see screenshot
product gallery image on single product page not loading properly

#305283 Copied Theme version: 5 WooCommerce version: 5

12 Answers

Rose Tyler

Support staff

October 13, 2021 at 07:40

Hello,

Clear cache and check one more time. Provide URL of page with the problem. What browser do you use?

Regards

#305322 Copied

Yusuf Moolla

Participant

October 13, 2021 at 16:20

sir i cant tell my customers to clear the cache and they browsers,i need a better solution

#305395 Copied

Rose Tyler

Support staff

October 15, 2021 at 10:00

Hello,

Sorry for the delay in answering.
Did the cache clearing help? We did not see the problem with your products, so asked about URL. Maybe your customers do not have the problem too.

Regards

#305459 Copied

Yusuf Moolla

Participant

October 31, 2021 at 05:22

Hi there all customers are complaining let me explain the problem in more details….

The issue at hand is ,is the wocommerce product image gallery is displaying images from other products which is causing confusion

Heres examples of this issue below :
This product here ( https://www.kartmor.com/product/casio-m110-gold/?v=fb1c5b0d2f97 ) in the image gallery is displaying pictures from https://www.kartmor.com/product/casio-ga2100-black-full/?v=fb1c5b0d2f97#&gid=1&pid=7 ( See Sreenshot https://ibb.co/brGL6tm )

Also what is shown in the tumbnail and for same product https://www.kartmor.com/product/casio-m110-gold/?v=fb1c5b0d2f97 does not add up
Thumbnail and product image https://ibb.co/Y7wj8G5

The exact problem described above appears with may other products throughout my website, is there anyway to fix this?

H

Please contact administrator
for this information.

#307080 Copied

Olga Barlow

Support staff

November 1, 2021 at 16:12

Hello,

Do you use variation gallery on your site? I mean do you use a separate gallery for every single product variation of the variable product?

Regards

#307186 Copied

Yusuf Moolla

Participant

November 2, 2021 at 07:03

they is no variable products on my website, only simple products, i am trying to fix this for months now and still no luck

#307244 Copied

Yusuf Moolla

Participant

November 2, 2021 at 07:17

i have also flushed my cache as indicated

#307245 Copied

Olga Barlow

Support staff

November 2, 2021 at 15:12

Hello,

Check your product now.

Regards

#307298 Copied

Yusuf Moolla

Participant

November 2, 2021 at 16:12

still the same ,could you explain what was done to fix the issue in further detail

#307322 Copied

Olga Barlow

Support staff

November 2, 2021 at 16:51

Hello,

I have disabled Variation gallery in Theme Options > WooCommerce > SIngle product Variation gallery. Sometimes it caused the mentioned issue. But not in your case.

I checked your product https://www.kartmor.com/product/casio-m110-gold/?v=fb1c5b0d2f97 and checked the wrong images. I see that image does not display the correct preview even with the default theme https://recordit.co/4tyImZORoM Not sure why this happens. I added a filter to your child theme to display medium image size in the product gallery instead of the shop thumbnail and it loads the same image that is uploaded in the product settings. But I would recommend you to contact WordPress support to find out why your media displays wrong thumbnails in general.
Did you use any tools for image optimization on your site? Or any kind of server cache?

Regards

#307326 Copied

Yusuf Moolla

Participant

November 8, 2021 at 21:54

Hi you can reverse the changed you made,the problem was due to caching and my hosting has fixed it

#307942 Copied

Rose Tyler

Support staff

November 9, 2021 at 09:45

Hello,

We are glad that you sorted out. Thanks for letting us know.
You can enable “Variation gallery” in Theme Options > WooCommerce > SIngle product

Regards

#307969 Copied
Tagged: gallery, image, loading, product, templates, woocommerce, wordpress
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