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Hotspot on mobile not working with hover effect

This topic has 5 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: FS
    FS
    Participant
    October 28, 2021 at 09:39

    Hi Support

    I’ve added a hotspot element and on desktop-view its working fine (with hover effect). On mobile it is not working. Hover on mobile is not really cool and when I click on a hotspot, it opens the tooltip and close it immediately. How can I solve this problem?

    Best

    Please, contact administrator
    for this information.
    #306806 Copied Theme version: 8.0.8
    4 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2021 at 12:52

    Hello,

    I checked your hotspot using mobile device and did not face the mentioned issue https://recordit.co/EDRtcS0sRa
    Please, provide us with the video of the problem and let me know what mobile device do you use?

    Regards

    #306843 Copied
    Avatar: FS
    FS
    Participant
    October 28, 2021 at 12:58

    Hi support

    I’ve an Iphone and there happens. Do you have access to an iphone? I’m running IOS 15.1…

    Best

    #306845 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 28, 2021 at 16:57

    Hello,

    It looks issue appears on iphone. I passed the problem to our developers. I’ll inform you since they fix the problem.

    Regards

    #306882 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 3, 2021 at 13:49

    Hello,

    We have added show on click option for the mobile devices to fix the mentioned issue. Update theme and XStore core plugin to the latest version and check.

    Regards

    #307447 Copied

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