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The products do not appear on the page - by Diana Nikolova

This topic has 23 replies, 3 voices, and was last updated 3 years ago ago by Rose Tyler

Diana Nikolova

Participant

November 4, 2021 at 14:45

Hello, please check why the products do not appear on the page

Please, contact administrator
for this information.

#307632 Copied Theme version: 8.0.8 WooCommerce version: 5.8.0

22 Answers

Rose Tyler

Support staff

November 4, 2021 at 15:14

Hello,

I can see products on the page you provided – https://gyazo.com/730d122ee0bd0d1ff5e02e10bcaeb972 Clear cache and check one more time.

Regards

#307633 Copied

Diana Nikolova

Participant

November 4, 2021 at 15:35

I am sending a screenshot, this is from an incognito window. At times they show up at times no

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for this information.

#307634 Copied

Olga Barlow

Support staff

November 4, 2021 at 15:45

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

Regards

#307636 Copied

Diana Nikolova

Participant

November 4, 2021 at 15:46

Thank you !

Please contact administrator
for this information.

#307637 Copied

Olga Barlow

Support staff

November 4, 2021 at 16:13

Hello,

1) I faced fatal error that comes from the third-party plugin https://prnt.sc/1ybvt3h once tried to visit plugins from your dashboard.
2) Could you, please, describe your actions step by step to reproduce the issue? Because shop page works fine for me even in incognito mode https://recordit.co/9HvWliTVsc

Regards

#307641 Copied

Diana Nikolova

Participant

November 4, 2021 at 16:18

Did you take any action on the first error because colleagues are working on the delivery plugin. Now it seems that the product page is working, if I notice I will write to you again

#307647 Copied

Olga Barlow

Support staff

November 4, 2021 at 16:29

Hello,

I see. Probably I faced that error during his editing. I updated theme and XStore core plugin. Yes, let m know once you face error with products again.

Regards

#307649 Copied

Diana Nikolova

Participant

November 4, 2021 at 16:44

I’m sorry, I’m writing again, but on another occasion. I want to put a link to the email in the top header, I put it, but it doesn’t save

Please contact administrator
for this information.

#307651 Copied

Diana Nikolova

Participant

November 4, 2021 at 20:44

Hello, I have again problem with store and products

Please contact administrator
for this information.

#307658 Copied

Rose Tyler

Support staff

November 5, 2021 at 15:28

Hello,

Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
tel:+xxxxxxxxxx
for mail:
mailto:your_email

Regards

#307708 Copied

Diana Nikolova

Participant

November 5, 2021 at 15:33

Hello, I how to remove this text in header ?

Please contact administrator
for this information.

#307711 Copied

Diana Nikolova

Participant

November 5, 2021 at 15:39

Hi, I tried several times, but it is still visible

#307712 Copied

Rose Tyler

Support staff

November 5, 2021 at 15:40

Hello,

I’ve checked your Home page and do not see the mentioned text – https://gyazo.com/51abf0e9df764cf55504c2d98c7bd59d Clear cache and check one more time.

Regards

#307713 Copied

Diana Nikolova

Participant

November 5, 2021 at 15:42

Sorry, you send me wrong page

Please contact administrator
for this information.

#307714 Copied

Olga Barlow

Support staff

November 5, 2021 at 16:41

Hello,

Provide us with FTP access, please.

Regards

#307728 Copied

Diana Nikolova

Participant

November 5, 2021 at 16:43

Thank you…..

Please contact administrator
for this information.

#307729 Copied

Olga Barlow

Support staff

November 5, 2021 at 16:49

Hello,

This is Dashbaord access. I’m asking about FTP access: FTP host, FTP username and FTP password.

Regards

#307731 Copied

Diana Nikolova

Participant

November 5, 2021 at 16:54

Ok

Please contact administrator
for this information.

#307732 Copied

Olga Barlow

Support staff

November 5, 2021 at 17:23

Hello,

Directory is empty https://prnt.sc/1yfuovw
We need access to your WP installation.

Regards

#307735 Copied

Diana Nikolova

Participant

November 5, 2021 at 18:10

I can give you that access

Please contact administrator
for this information.

#307737 Copied

Olga Barlow

Support staff

November 6, 2021 at 09:08

Hello,

You should not have to create User folder https://prnt.sc/1yiny1o
We changed the user destination folder.
I passed your issue to our developers and I’ll inform you once they fix the notice.

Regards

#307759 Copied

Rose Tyler

Support staff

November 8, 2021 at 07:15

Hello,

Fixed. The fix will be added in the next theme update also.

Regards

#307850 Copied
Tagged: e-commerce, page, products, shopping, themes, woocommerce, wordpress
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