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Product attributes dissapeared - by Cr3atorf1lm

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

Cr3atorf1lm

Participant

November 10, 2021 at 11:48

Hi there,
after latest update, all the product attributes have dissappeared.
I tried vprevious backups but still do not appear
Please advice
Regards
George

#308097 Copied Theme version: 8.09 WooCommerce version: 5.9

3 Answers

Rose Tyler

Support staff

November 10, 2021 at 15:01

Hello,

Describe the problem in more detail and provide temporary wp-admin access.

Regards

#308111 Copied

Cr3atorf1lm

Participant

November 10, 2021 at 15:56

Hi
before the update there were product attributes. I had almost 10 different attributes types with different terms.
Now none of them exist.

Please contact administrator
for this information.

#308120 Copied

Rose Tyler

Support staff

November 12, 2021 at 08:03

Hello,

Just update of the theme can’t cause such a problem. Please answer the next questions:
1) from which version was it updated?
2) were there any plugins that modify the database?
for example, some of them https://kinsta.com/blog/wordpress-database-plugin/
3) did you have plugins that cache the database?
4) do you have a database cache through the server?
5) did you update the database by WooComerce request?
6) did you not switch the theme, if you switched to which one?
7) if you had backups, you should be able to restore them. Check a few latest backups

Regards

#308302 Copied
Tagged: best selling themes, disappeared, fix issue, product attributes, seo friendly, woocommerce
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