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Cart Still shows as empty - by Howard - on WordPress WooCommerce support

This topic has 11 replies, 4 voices, and was last updated 9 years, 12 months ago ago by Robert Hall

Howard

Participant

December 23, 2014 at 10:46

Good afternoon,

I have updated with the latest version of royal theme but my cart still sometimes show as empty.

Please help

Please, contact administrator
for this information.

#30822 Copied

10 Answers

Stan Russell

Participant

December 23, 2014 at 11:11

Hello,

we have checked your site and cart is working correct. Would you provide us with additional information of this issue?

Regards,
Stan Russell

#30825 Copied

Howard

Participant

December 24, 2014 at 00:03

Hi Stan,

Thank you for getting back to me so quick.

I have been trying several times to use the cart because sometimes it shows as functioning and sometimes it doesn’t work.

So let’s say out of 10 attempts, 5 of them the cart doesn’t work.

When I use it on my phone, it works, when I use firefox, it doesn’t always work.

Thanks

Howard

#30962 Copied

Howard

Participant

December 24, 2014 at 00:09

I have just checked again and when using firefox, the cart is not updating.

When I go to cart, the cart is empty.

Thanks

Howard

#30963 Copied

Eva Kemp

Support staff

December 24, 2014 at 00:30

Hello,

Please update the theme to the latest version 1.5.2. Don’t forget to create a back up of your files and database.
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.5 Theme Upgrade”)

Thank you.
Regards,
Eva Kemp.

#30965 Copied

Howard

Participant

December 24, 2014 at 01:33

I updated the theme yesterday and I still have issues with the cart

Howard

#30967 Copied

Eva Kemp

Support staff

December 24, 2014 at 09:26

Hello,

As I see you still have 1.5 theme version, and not 1.5.2:

Please provide us with FTP credentials and we’ll update the theme for you.
Confirm you have created a back up of your site.

Thank you.
Regards,
Eva Kemp.

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Howard

Participant

December 24, 2014 at 22:44

Thank you

Please, contact administrator
for this information.

#31044 Copied

Robert Hall

Support staff

December 25, 2014 at 08:34

Hello,

I’ve updated theme to the latest version and cart works perfectly. Check it.

Regards,
Robert Hall.

#31051 Copied

Howard

Participant

December 25, 2014 at 13:06

it works perfectly now!

you guys are great!

Thanks

#31072 Copied

Robert Hall

Support staff

December 25, 2014 at 13:20

Hello,

You’re welcome!
We will be very grateful if you could leave a rating for our theme and your review.
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Regards,
Robert Hall.

#31077 Copied
Tagged: cart, empty, shopping, themes, woocommerce, wordpress
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