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X-store Core Plugin causing problems on my page

This topic has 4 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

fatih durmus

Participant

November 18, 2021 at 15:25

When I activate the plugin the pages don’t seem right, and I can’t see the header and the footer for some reason. I can’t understand what is the main problem. I have tried many things, like deactivating the plugins or PhP updates, etc. I need urgent help on this.

Please, contact administrator
for this information.

#309144 Copied Theme version: 8.0.9 WooCommerce version: Version 5.9.0

3 Answers

Olga Barlow

Support staff

November 18, 2021 at 20:32

Hello,

Did you update theme from the old version or you just install that?

Regards

#309179 Copied

fatih durmus

Participant

November 22, 2021 at 16:19

Hi, I have updated the theme from the old version.

#309515 Copied

Olga Barlow

Support staff

November 22, 2021 at 16:40

Hello,

Could you, please, restore backup of your site before the update? After that Reply back and provide us with FTP access to your site. We’ll help you with the update. I suppose that you updates the site from the too old version and that’s the reason of the problem.

Regards

#309523 Copied
Tagged: best selling, persuasive, seo friendly, troubleshooting, woocommerce themes, x-store core plugin
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