Can’t click “select options” button on product quick view

This topic has 21 replies, 4 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: Lys digital
    Lys digital
    Participant
    November 19, 2021 at 17:00

    Hi,

    I’m reaching you, cause I just saw a bug on my website.
    When I open the shop page, and click “quick view” button on a variable product, the lateral tab asks me to choose options for this product, but nothing happns.

    On single products, the add to cart product works perfectly though.

    Any Idea how I can solve this issue?

    here’s the link to the capture I made : https://ibb.co/T2yGpvt.

    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2021 at 08:49

    Hello,

    Thanks for using our theme.
    1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.
    2/ Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 24, 2021 at 01:00

    Hello,
    We tried the instructions indicated but without success, I put you the information for access to the site.
    Thank you in advance.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 24, 2021 at 16:12

    Hello,

    WP Dashbaord user that you provided does not have admin permissions and we can’t check the backend. Please, fix that and reply back.

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 25, 2021 at 10:01

    ok my bad, its good now

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 25, 2021 at 12:20

    Hello,

    I checked the mentioned category and see that add to cart button is ok https://prnt.sc/20vwmfn
    So, do you still need any help from our side?

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 27, 2021 at 03:14

    Hello,

    Yes it works because you are not on a variable product.
    It’s with variable products that it doesn’t work.

    Peter.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2021 at 13:23

    Hello,

    Sorry for the delay in answering. Please describe step by step with screenshots what should we do to be able to see the problem, and the desired result. Use Lightshot screenshot or Gyazo tool to share links to your screenshots.

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 27, 2021 at 19:19

    Hi,

    I will share the step by step screens:
    1) We click on the quick preview button of a product in the home page.
    https://prnt.sc/20xoxbl

    2) A pop up opens on the right side with the product information inside. There are 2 buttons “Select Options” and “Choix des options”, when clicked there is no action taken. This should normally open a menu or redirect to the product page. This problem is only present for products with variations.
    https://prnt.sc/20xoxnm

    Thank you for your help,

    Best Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2021 at 10:16

    Hello,

    Thank you very much for the explanation. Please update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    If this doesn’t help, reply back and this problem will be passed to our developers team.

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 28, 2021 at 12:28

    Thank you for your answer. We have updated the theme (XStore Core 4.0.10 and XStore 8.0.10) and the problem is still there. Thanks

    Best regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2021 at 13:02

    Thanks for the reply. Our dev team will back to works after the weekend. I will let you know their answer. Please do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2021 at 16:53

    Hello,

    Fixed. Clear cache and check now.

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    November 30, 2021 at 17:34

    Hello, Indeed, we can now click the button as intended, but another problem came out with that. All variations now appear on the shopping list, only the main product is supposed to appear. I sent you a screenshot of the new problem.
    link here : https://ibb.co/SJ1LFq0

    Avatar: Lys digital
    Lys digital
    Participant
    November 30, 2021 at 17:45

    I also notice another link who didnt work as intended, I don’t know if it’s new or not, but the choose option in the homepage widget doesnt click either.
    Link of the image : https://ibb.co/31FqgbD

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2021 at 11:03

    Hello,

    1/ Disable “Show Variations As Simple Products (Beta)” via Theme options
    2/ One of our developers will check it

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2021 at 15:57

    2/ Check now

    Regards

    Avatar: Lys digital
    Lys digital
    Participant
    December 1, 2021 at 16:28

    Thanks a lot !

    Seems good to me, both problems are fixed now, thank you a lot 🙂

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 1, 2021 at 20:07

    Hello,

    You are welcome.

    Regards

    Avatar: MohammedHa
    OnlineMovement
    Participant
    December 14, 2021 at 09:52

    Hello, i have the same problem wirh my variable products in my store. If i click on quick view, the button “Ausführung wählen” does not work. I need help please

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2021 at 00:42

    Hello, @ MohammedHa

    1) Do you have any server cache or server minification/optimization options? I see a lot of JS errors in console https://prnt.sc/230w3zy
    2) Provide us with FTP access to your site, please.

    Regards

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