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Site updated to V. 4.0.10 and was a critical error.

This topic has 9 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Daniel Sanders

Participant

November 25, 2021 at 12:22

Hello Support,

Auto update switched to version 4.0.10 and woke up today with critical error and site not working.

Please, contact administrator
for this information.

#309816 Copied Theme version: 4.0.10 WooCommerce version: 5.9.0

8 Answers

Olga Barlow

Support staff

November 25, 2021 at 12:37

Hello,

Restore backup from yesterday and then provide us with WP Dashboard and FTP access. We’ll check and help you.

Regards

#309817 Copied

Daniel Sanders

Participant

November 25, 2021 at 13:49

Ok

Please contact administrator
for this information.

#309824 Copied

Olga Barlow

Support staff

November 25, 2021 at 13:51

Hello,

Provide us with FTP access to your site, please. We need that in case fatal error appears.

Regards

#309825 Copied

Daniel Sanders

Participant

November 25, 2021 at 13:53

Please see private

Please contact administrator
for this information.

#309826 Copied

Olga Barlow

Support staff

November 25, 2021 at 14:09

Hello,

We don’t need access to your AWS account but to your FTP. We need FTP host, FTP password, FTP username to connect to your site using FTP client tool.

Regards

#309827 Copied

Daniel Sanders

Participant

November 25, 2021 at 15:14

Hello, we lost our dev and we do not have a dev working for us at the moment. I spoke to a friend and they said they need to add your ip to aws for you to access ftp.

#309835 Copied

Olga Barlow

Support staff

November 25, 2021 at 15:54

Hello,

Add the below IP to the whitelist:
95.158.42.168
176.98.91.92
176.98.70.120

Regards

#309838 Copied

Olga Barlow

Support staff

November 26, 2021 at 10:07

Hello,

What version of PHP do you use? I suppose it’s 7.0. So, update it to 7.3 or greater https://wordpress.org/about/requirements/ . That will fix your error.

Regards

#309907 Copied
Tagged: bug fix, critical error, themes, update, v. 4.0.10, woocommerce, wordpress
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