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My website became too slow after last update

This topic has 8 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

omandaisy

Participant

November 27, 2021 at 10:30

My website became too slow after last update, and my client keep get an error messages on all browsers , cached and cookies cleared , deactivated all plugins still same issue

Please, contact administrator
for this information.

#310030 Copied Theme version: 8.0.10

7 Answers

omandaisy

Participant

November 27, 2021 at 10:40

Should I switch to another theme ??

#310032 Copied

Rose Tyler

Support staff

November 27, 2021 at 13:08

Hello,

Latest update should not affect the site speed.
Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We can’t login to the Dashboard – https://prnt.sc/20xm9qu Please check.
What error messages do you mean? Provide a screenshot. Use Lightshot screenshot or Gyazo tool to share links to your screenshots.

Regards

#310047 Copied

omandaisy

Participant

November 27, 2021 at 15:14

it works with same password

Please contact administrator
for this information.

#310061 Copied

Rose Tyler

Support staff

November 27, 2021 at 15:28

https://prnt.sc/20xna5u – please try one more time

Regards

#310064 Copied

omandaisy

Participant

November 27, 2021 at 20:17

I just logged in same pass ?

Please contact administrator
for this information.

#310078 Copied

Rose Tyler

Support staff

November 28, 2021 at 10:52

Hello,

Wp-admin access works now, thanks. One of our technicians will take a closer look what can be done to speed up your site after the weekend. Please be patient. Meanwhile, follow recommendations from our documentation.

Regards

#310104 Copied

Olga Barlow

Support staff

December 3, 2021 at 16:08

Hello,

We checked your site and see server response time error https://prnt.sc/21kgmlg
So, contact your hosting provider. All the optimization settings in our theme are enabled. We don’t have more options to speed it up.

Regards

#310824 Copied
Tagged: optimization, performance, speed, templates, update, woocommerce, wordpress
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