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Product-category does not match the existing number

This topic has 9 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

Sovia

Participant

November 28, 2021 at 06:36

I have a problem with “product-category” the number that appears in the product category menu does not match the existing number, https://im.ge/i/o8tGC0 in the admin dashboard it seems the category type is correct, can I ask for help here about this?
Thank you

https://yogyakartas.com

Please, contact administrator
for this information.

#310081 Copied Theme version: 8.0.10 WooCommerce version: 5.8.2

8 Answers

Rose Tyler

Support staff

November 28, 2021 at 08:46

Hello,

Do you have the same situation on this category page when a default theme, like Storefront, is activated on your site?

Regards

#310091 Copied

Sovia

Participant

November 28, 2021 at 18:00

I tried to change the Twenty Twenty-One theme, everything worked normally, the number of product categories matched the product menu.
but I changed the theme to xstore, the number of products in the menu category is different from the number on the admin dashboard page.

#310144 Copied

Olga Barlow

Support staff

November 29, 2021 at 14:11

Hello,

I have activated XStore theme and checked the mentioned category and it’s ok https://yogyakartas.com/product-category/wrapping-paper/

Regards

#310198 Copied

Sovia

Participant

November 29, 2021 at 18:18

Hi Olga

Thank you very much for your help. happy to buy your theme.

greetings from Yogyakarta – Indonesia

#310262 Copied

Olga Barlow

Support staff

November 29, 2021 at 19:44

Hello,

You are welcome.
Thank you for using XStore theme!
We would be grateful for your review if you like our theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

Regards

#310285 Copied

Sovia

Participant

November 30, 2021 at 15:10

halo
I’ve given a review on themeforest, it’s my pleasure

I have a problem with the quantity “product category”,
the quantity that appears on the page is not the same as the quantity in the product category of the woocomerce dashboard
https://yogyakartas.com/product-category/wrapping-paper/
do you know the cause so I can fix it myself in the future? thank you very much

Please contact administrator
for this information.

#310396 Copied

Sovia

Participant

December 1, 2021 at 13:10

Hi problem has been solved
I have found the settings, I have to turn off Hide Parent Product Of Variations, just running normally, all the product count in the category appear all
https://yogyakartas.com/product-category/wrapping-paper/
Thanks

#310506 Copied

Rose Tyler

Support staff

December 1, 2021 at 13:48

Hello,

We are glad that you sorted it out. Thanks for letting us know.

Regards

#310525 Copied
Tagged: mismatch, number, product category, theme, woocommerce, wordpress
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