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MOBILE FILTER BUTTON NOT WORKING …….

This topic has 11 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Rose Tyler

Nakul Singh

Participant

November 29, 2021 at 18:37

Hello
My website has no filter button on mobile.
The button appears when change sortby option, but when click filter icon nothing happens.

Thanks in advance!

Please, contact administrator
for this information.

#310269 Copied Theme version: 8.0.9 WooCommerce version: 5.8.0

10 Answers

Olga Barlow

Support staff

November 29, 2021 at 19:50

Hello,

Provide us with WP Dashboard and FTP access to your site, please.

Regards

#310287 Copied

Nakul Singh

Participant

November 30, 2021 at 03:51

Please refer to private area

Please contact administrator
for this information.

#310307 Copied

Rose Tyler

Support staff

November 30, 2021 at 10:01

Hello,

Download theme-init.php file from this page https://dropmefiles.com/3krx8 , and re-upload the file into xstoreframework folder via FTP.

Regards

#310340 Copied

Nakul Singh

Participant

November 30, 2021 at 15:34

Hello,

after following the above step, the issue solved on mobile but in desktop view the filter sidebar is now showing in off-canvas, but i want sidebar in left side in desktop and off canvas in mobile.

Please contact administrator
for this information.

#310401 Copied
Rose Tyler

Support staff

November 30, 2021 at 16:43
Hello,

What FTP port should be used? Do you have any limits for connections from other countries?
We can’t connect
```
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
```
Regards
#310412 Copied
Rose Tyler

Support staff

November 30, 2021 at 16:56

Hello,

It looks like the problem is caused by cache. We’ve cleared it and the sidebar is fine.

Regards

#310414 Copied

Nakul Singh

Participant

November 30, 2021 at 17:03

Sidebar restored in desktop view, but off canvas disappeared from mobile view, now in mobile sidebar showing bottom of products.

Please contact administrator
for this information.

#310415 Copied

Rose Tyler

Support staff

December 1, 2021 at 08:43

Hello,

Please check how it works when cache plugin is disabled on your site. It looks like an option of the plugin causes the issue. Let us know

Regards

#310455 Copied

Nakul Singh

Participant

December 1, 2021 at 09:24

after disabling cache plugin, problem is not resolved. sidebar showing on bottom in mobile view but need in off canvas

Please refer to Private content area for video link

Please contact administrator
for this information.

#310458 Copied

Rose Tyler

Support staff

December 1, 2021 at 13:12

Ok. Details why you see it how you see :
In our code, we are checking if it is mobile when the page starts to load
according to your video you just resized window from desktop to mobile view and that’s the reason why you see sidebar below, but if you refresh page with mobile view or check on real device you will see off-canvas as you want to
http://prntscr.com/218o1ah
Please, check as we recommend you above.

Regards

#310508 Copied
Tagged: best, button, filter, mobile, selling, themes, woocommerce, working
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