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Plugin installer says Can not connect to get plugin list

This topic has 14 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

  • Avatar: ziga32
    ziga32
    Participant
    December 8, 2021 at 13:11

    Installed a new instalation and I get this
    https://i.imgur.com/Mz3Mage.png
    https://i.imgur.com/JB6yBHX.png

    #311246 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0
    13 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 8, 2021 at 13:13

    Hello,

    Contact your hosting provider and ask if you have any limits for connections with other servers. Any white/black lists. Seems that your server does not allow connection to our server to get the list of plugins their versions.

    Regards

    #311247 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 8, 2021 at 13:18

    what is the ip of your server?

    #311252 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 8, 2021 at 13:19

    Hello,

    136.243.62.35

    Regards

    #311253 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 10, 2021 at 14:59

    hosting says they enabled allow_url_fopen and added your ip to csf.allow.
    but it still won’t work.

    #311505 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 11, 2021 at 09:12

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.
    In case if automatic plugin installation fails, you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder. You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

    Regards

    #311565 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 11, 2021 at 20:57

    sure, thanx

    I can uplad manually, but I figure I won’t be able to connect to download demos and layouts,…

    Please contact administrator
    for this information.
    #311627 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 13, 2021 at 14:00

    Hello,

    Can’t connect to your FTP https://prnt.sc/22t3bm7
    Provide us with working one, please.

    Regards

    #311737 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 13, 2021 at 14:21

    can you please try now

    #311741 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 14, 2021 at 11:42

    Hello,

    Nope, still nothing https://prnt.sc/22y0hbp
    Do you have any limits for connections from other countries?
    If you have some firewall I think that it could be also the reason of the plugin error.

    Regards

    #311829 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 14, 2021 at 16:08

    Hello.

    I decided to ditch this client hosting and migrate to my server, wher I host all of my Xstore websites.
    I deactivated the licence and activate it again on new hosting, with different working domain. Is that ok?

    #311867 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 15, 2021 at 01:54

    Hello,

    If you just change the hosting then there is no need to deactivate the license. You need this only in case you change the domain name. Tell me the license code in the Private content area and we’ll check.

    Regards

    #311913 Copied
    Avatar: ziga32
    ziga32
    Participant
    December 15, 2021 at 10:23

    Here is the licence
    I switched from
    negujlase.si
    to
    negujlase.splet99.si
    when site is done I will go back to
    negujlase.si

    Please contact administrator
    for this information.
    #311956 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 16, 2021 at 00:09

    Hello,

    License is ok. You can use that for the dev site.

    Regards

    #312071 Copied

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