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Woocommerce Thumbnail images broken from Search Feature

This topic has 8 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Saqib zafar

Participant

December 21, 2021 at 16:46

Our website images uploaded & showing perfectly. But when we search products from the search feature. Multiple products image showing broken. Kindly search ‘Hat’ in the search bar. You will see the issue or click on that link(https://oldskoolshirts.com/?product_cat=0&s=hat&post_type=product&et_search=true).

Further, I’ve explained in the attached LOOm video (https://www.loom.com/share/953bda69875a48f4a31f079beed06c04)

#312696 Copied Theme version: 8.0.11 WooCommerce version: Version 6.0.0

7 Answers

Olga Barlow

Support staff

December 21, 2021 at 19:01

Hello,

Provide us WP Dashbaord and FTP access to your site, please.

Regards

#312728 Copied

Saqib zafar

Participant

December 22, 2021 at 06:56

I want an advanced Search bar option. Mean, when a customer clicks into a search bar such as ‘H’ all H related products will display in the dropdown. it was working perfectly, before. But a few days back, that issue happened.

Please contact administrator
for this information.

#312742 Copied

Olga Barlow

Support staff

December 22, 2021 at 12:03

Hello,

Check now, please.

Regards

#312771 Copied

Saqib zafar

Participant

December 23, 2021 at 15:25

Still, I’m facing the image broken issue. Kidly check out that LOOM video (https://www.loom.com/share/e007d72a9dd2445a9fa62c5339f6eddc). I’ve tested with multiple keywords the same issue. But only share with you the “shirt’ (https://oldskoolshirts.com/?product_cat=0&s=shirt&post_type=product&et_search=true&et_per_page=36) keyword.

Please help to fix all broken images, Thanks.

Please contact administrator
for this information.

#312976 Copied

Olga Barlow

Support staff

December 23, 2021 at 16:29

Hello,

Because your products thumbnail images are missing https://prnt.sc/246v1w5
Go to Tools > Force regenerate thumbnails and regenerate thumbnails for all the media that you have.

Regards

#312989 Copied

Saqib zafar

Participant

December 24, 2021 at 00:15

Did you do that??

Because It is showing me “Thumbnail regeneration is running in the background. Depending on the amount of images in your store this may take a while.”
…
But that image broken issues wasn’t on old Theme….

#313020 Copied

Olga Barlow

Support staff

December 24, 2021 at 12:27

Hello,

Probably images were removed physically, that’s why they do not exist and do not show. Theme update does not remove any files or media out of theme folder. So, theme update can’t be the reason of the problem.
Anyway, once you regenerate all the images they should be ok. I tried with a few images from your site and it worked after regeneration.

Regards

#313043 Copied
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