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Yes I did everything but ??? ….. ..

This topic has 49 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

tiger

Participant

December 31, 2021 at 13:43

Yes I did everything but The site has become free of 90 speed on the web, but the mobile bug is 25, what is the reason?

#313513 Copied Theme version: 8.11

48 Answers

Olga Barlow

Support staff

December 31, 2021 at 13:50

Hello,

As I previously told you we don’t have experts of personal site optimization, unfortunately. So, we can’t do more than we did using theme optimize optimization and cache plugin. Try to submit request here to hire optimization expert. If you are not satisfied with theme speed we are ready to give you refund.

Regards

#313516 Copied

tiger

Participant

January 3, 2022 at 21:41

Please how do I correct these errors https://prnt.sc/25v9j9n
or how do I show widgets in classic mode like this
https://prnt.sc/25va0ok

ALL Static Blocks ERROR
https://prnt.sc/25vaan3
Look how it’s all ruined, it can’t be modified, and I can’t use the edit like that
It should be like this how do I fix it
example https://prnt.sc/25val2q

Please contact administrator
for this information.

#313605 Copied

Olga Barlow

Support staff

January 4, 2022 at 14:45

Hello,

1) go to Theme Options > General > enable Classic widgets option.
2) It looks that you try to edit Static Block created Elementor using the WPBakery page builder. You can’t do this. Provide us with WP Dashboard access to confirm our assumptionю

Regards

#313645 Copied

tiger

Participant

January 4, 2022 at 15:01

??

Please contact administrator
for this information.

#313649 Copied

Olga Barlow

Support staff

January 4, 2022 at 18:04

Hello,

We don’t have access to backend, I can check only my account https://prnt.sc/25zzany
Change permissions to admin to allow us to check the Static block settings.

Regards

#313674 Copied

tiger

Participant

January 4, 2022 at 18:47

No for this
sabezon.com

#313686 Copied

Olga Barlow

Support staff

January 4, 2022 at 19:08

Hello,

Static blocks were created using Elementor. Use Elementor to change content. If you imported Elementor version then there is no need to keep WPBakery page builder enabled. Using of 2 page builders at the same time may cause problems, it’s not recommended.

Regards

#313690 Copied

tiger

Participant

January 4, 2022 at 19:13

Now the problem is solved or not?

#313691 Copied

tiger

Participant

January 4, 2022 at 19:16

Thank you. Does the site need some settings, or is it good? Does it need something? I mean, for example, for speed, additions, etc…..

#313693 Copied

tiger

Participant

January 4, 2022 at 19:22

I am using this now WP Rocket
Which is better for website speed?
W3 Total Cache or WP Rocket
If you can look at the settings yourself or give me a way to do it myself
https://prnt.sc/260c84x

Please contact administrator
for this information.

#313694 Copied

Olga Barlow

Support staff

January 5, 2022 at 11:24

Hello,

Now the problem is solved or not?

Go to Static Blocks and edit blocks using Elementor page builder not with the WPBakery. You can’t edit blocks created using Elementor by the WPBakery. Besides, if you imported Elementor version then don’t install and use WPBakery.

Which is better for website speed W3 Total Cache or WP Rocket?

I prefer WP Rocket

If you can look at the settings yourself or give me a way to do it myself

Don’t have access to Dashboard https://prnt.sc/263ww00

Regards

#313734 Copied

tiger

Participant

January 7, 2022 at 13:58

Hello, I want advice from you for problems with the hosting company. Please, you know that I bought 3 products from you with the same theme
One I installed it on the child’s hosting of the site https://schamzon.com/ and it works excellent without stopping, no problem
And 2 themes that I installed on the business plan, of course, without an account from the hosting company
My sites https://sabezon.com/ https://organic.sabezon.com/
Every day they stop imposing on CPU restrictions, I swear to you, there are no visits but I use it that it is under construction. Please advise me. They say from the theme, I know they lie because the same theme is on https://schamzon.com/ There is no damage and there are visits and sales as well
Please help me, my site 2 every day stops, 500 errors, 403 errors, a page opens and a page no, knowing that a week ago I deleted it completely https://sabezon.com/ and I used to build it, but I can’t find the sites that have problems, the owner is from Oman, sites that do not have a hosting problem from Germany
And all my hosting I bought from HostGator. They advise me what to do. They tell me after 45 days that I do not return the money for a month, I suffer from their problems

Like you saw last time every day I’m like this
Don’t have access to Dashboard https://prnt.sc/263ww00

Every day such mail comes to me from which malware comes I swear to you no one uses the site except me and I am also very few. Please help me

Thank you for protecting your website sabezon.com with SiteLock.

Your SMART scanner has been hard at work! During a recent scan, it found some malware and automatically removed it from your website. We are happy to report that your site is now clean and malware-free.

We’d love to answer any questions you’ve got about website security, so call us any time, 24/7/365 at Toll Free: 1 (855) 426-0520 or click here to contact us.

Stay Secure,

#313914 Copied

tiger

Participant

January 7, 2022 at 23:56

This is how the response came from them, please help me please, I urgently need help, just tell me where the error came from and what to do

Hello,

Thank you for contacting Hostgator support.

I apologize for any problems you experienced which led to you to contact live support, however I will be happy to assist you. I understand you are having a problem with errors on sabezon.com, such as 500 error messages. Upon review of the server I found that the 500 error was a result of your website being responsible for utilizing excessive amounts of our server’s resources. We have resource limits that are placed on the shared servers to maintain stability so when when the limit is exceeded it will trigger an error, in this case you had exceeded the 25 maximum processes limit multiple times, thus triggering the error multiple times. Please see the following article https://www.hostgator.com/help/article/processes-limit

This can sometimes mean that something is incorrectly configured or coded within your website. When looking at some of the recent processes I noticed you have a large amount of requests to /home2/sabezon9/organic.sabezon.com/wp-admin/admin-ajax.php showing which is associated with the wordpress Heartbeat API. You could disable it to make changes to reduce the amount of processes created by it, here is a support article with more information https://www.hostgator.com/help/article/wordpress-heartbeat .

In general you want to make sure you keep your site(s) well optimized so it uses the least amount of resources as possible which will also improve the site performance. I have provided some additional support information below to further assist you.

How To Optimize a WordPress Installation:
https://www.hostgator.com/help/article/how-to-optimize-a-wordpress-installation

Optimize CPU Resource Usage:
https://www.hostgator.com/help/article/optimize-cpu-resource-usage

Optimize MySQL Resource Usage:
https://www.hostgator.com/help/article/optimize-mysql-resource-usage

Plugins Advice:
https://www.hostgator.com/help/article/plugins-advice

Advanced WordPress Optimization:
https://www.hostgator.com/help/article/advanced-wordpress-optimization
At the bottom of this message, there is a short 3 question survey in reference to my reply in this email, the survey will expire in 48 hours. Any feedback is greatly appreciated, I hope all your concerns were addressed. Thank you.

#313929 Copied

Olga Barlow

Support staff

January 10, 2022 at 11:30

Hello,

If your hosting told your that issue is related to WordPress Heartbeat API

This can sometimes mean that something is incorrectly configured or coded within your website. When looking at some of the recent processes I noticed you have a large amount of requests to /home2/sabezon9/organic.sabezon.com/wp-admin/admin-ajax.php showing which is associated with the WordPress Heartbeat API. You could disable it to make changes to reduce the amount of processes created by it, here is a support article with more information https://www.hostgator.com/help/article/wordpress-heartbeat

Then try to follow their instructions https://www.hostgator.com/help/article/wordpress-heartbeat and try to disable that. You can use child theme for this purpose.

Regards

#314075 Copied

tiger

Participant

January 10, 2022 at 22:46

welcome
https://prnt.sc/26c7lr9
Why does it appear like this on the mobile?
how to fix please
I erased my memory a thousand times and tried on more than one browser or device, but to no avail
Once it appears in English, it is true, and it is destroyed in Arabic
vice versa

https://prnt.sc/26c7s8a
See how it appears on your desktop

https://prnt.sc/26c7q4m
With regard to this penalty, how can it be placed two rows side by side?

*******for the hosting company******
Please help me fix this, I am tired of many of them every day sending me something different

At the bottom of this message is a link to a very quick 2-question survey to provide feedback for this interaction; we appreciate any and all feedback you are able to provide.

We would be happy to try and provide with some additional details as to why the resource consumption is higher in some periods and not others. Looking at the periods where usage is higher, we noticed a few requests which are showing up consistently:

Count: 10 / 15.62% Request: “POST /wp-admin/admin-ajax.php?action=rocket_saas_warmup&nonce=8d0b316d36 HTTP/1.1”
Count: 9 / 14.06% Request: “POST /wp-admin/admin-ajax.php?action=rocket_rucss_warmup_resource_fetcher&nonce=d5076c52df HTTP/1.1”
Count: 2 / 03.12% Request: “POST /wp-admin/admin-ajax.php?action=rocket_partial_preload&nonce=f398370718 HTTP/1.1”

While it difficult to be certain, the wording used here seems to suggest this could be tied to the WP Rocket plugin you are using for your site. We are not very familiar with WP Rocket, so it is unclear if this is an action performed on every site visit, or if this is some regularly scheduled process performed by the plugin. You might try reviewing the settings for this plugin to see if this behavior can be limited, or disabled outright

This is their message. Please help me. I want to launch my site for visitors

***admin-ajax.php** — I think this is wrong and I don’t know what it is and how it works
This file is consuming a lot of CPU, how do I fix it?

https://prnt.sc/26c7x11
Also a very important thing, why do the products not appear in one format?
One up and one down

Thank you very much

Please contact administrator
for this information.

#314176 Copied

Olga Barlow

Support staff

January 11, 2022 at 12:47

Hello,

To fix mobile appearance keep Separate cache files for mobile devices option enabled https://prnt.sc/26cfaum

Read this post about WPRocket https://github.com/wp-media/wp-rocket/issues/4505
Also, try to disable Optimize CSS delivery option and check if you still have the previous requests.

Regards

#314217 Copied

tiger

Participant

January 11, 2022 at 12:51

I sent you a lot of things and you didn’t reply only two of them
https://prnt.sc/26c7x11
Also a very important thing, why do the products not appear in one format?

https://prnt.sc/26cfiyp
After the changes made, the site became very slow
One up and one down

https://prnt.sc/26cfgkt
The problem is not solved on mobile

#314218 Copied

tiger

Participant

January 11, 2022 at 17:45

I just keep these errors and I want to help them please

#314255 Copied

Olga Barlow

Support staff

January 12, 2022 at 11:28

Hello,

1)

Also a very important thing, why do the products not appear in one format?

Your products have different title lengths (1-3 strings), some of them have ratings, others do not, some of them have the brand, others do not, it changes the height of the product card. We can do nothing with that.

2) Convert mentioned images to jpeg and use https://tinypng.com/ to optimize them after that. Upload optimized images. Don’t use png format for images that do not use transparent bg because then images size is huge.
Also, why do you use 2 different sliders for desktop and mobile https://prnt.sc/26cr3pk
Revolution slider has responsive settings. Use them to display/hide layers for the mobile/desktop, to align layers for the mobile in a different way than for the desktop etc. Don’t use a lot of sliders on the page because it slows down the page speed. The second slider that you have on the page. You display just 4 images. Why don’t you use a simple row with columns and images/texts instead of that?

3)

https://prnt.sc/26cfgkt
The problem is not solved on mobile

I checked your site and don’t see problem anymore https://prnt.sc/26cqyco
Anyway, if you still face this issue then go to Theme Options > General > Disable Mobile header optimization option.

Regards

#314304 Copied

tiger

Participant

January 12, 2022 at 11:39

https://prnt.sc/26cr3pk
It didn’t work for me I made smaller images in display for mobile so I made two sliders

As for the products I have in the other template, Nich Market, the products are within a rectangle and they are the same size. Is it useful to do that here too?
For the problem of the sections in the footer, I want on the mobile two rows next to each other

#314306 Copied

tiger

Participant

January 12, 2022 at 13:24

https://prnt.sc/26csb4g
Please, you ruined it, Antolm did not fix it, it was not like before, what is the reason?
https://prnt.sc/26csc16
Do not bloom stars and circles

#314321 Copied

tiger

Participant

January 12, 2022 at 14:01

https://prnt.sc/26csosz
Tell me, please, what is the solution now, so we can fix something that ruins the afterlife?

Please answer me, I swear to you that I am tired of every moment, different errors only on this site

#314330 Copied

Olga Barlow

Support staff

January 12, 2022 at 15:19

Hello,

Please, numerate your questions to avoid misunderstanding.

1)

It didn’t work for me I made smaller images in display for mobile so I made two sliders

But you can add layer for the desktop slider and display that for the mobile-only https://prnt.sc/26cteun, did you know that? Watch Revolution slider video tutorial https://youtu.be/IPaUF8UEdz8

2)

Please, you ruined it, Antolm did not fix it, it was not like before, what is the reason?

Issue was caused by HTML optimization option of the Autoptimize plugin. Disabled that. Check now.

3)

For the problem of the sections in the footer, I want on the mobile two rows next to each other

Do you mean 2 columns row? You can use WPBakery responsive settings https://prnt.sc/26cthxy

Besides, checking the process of your site creation I would recommend you to try Elementor page builder instead of the WPBakery. I think it will be easier for you to create a site using Elementor page builder than using WPBakery. Elementor is more visual and has more responsive settings than WPBakery.

Regards

#314346 Copied

tiger

Participant

January 12, 2022 at 17:22

Yes, Elementor is the best for me, but I’m afraid if I change it will ruin the site like last time. Do you remember who fixed this for me? Thank you.. Can you change it for me without problems? If so, do it for me, please, with a guarantee without ruining the site. I swear to you, I am tired of so many problems and mistakes
Please if you are going to change it make sure all things are not damaged please

Because, as you know, the site has pages in English and Arabic, and it is very complicated. I don’t need to break down. I don’t have time anymore. I want to upload vectors. I’m tired of all this every day. I suffer from errors.

#314355 Copied

tiger

Participant

January 12, 2022 at 22:12

https://prnt.sc/26cxtu6
Hello, why do I not have permission to access this page?
Sales Booster….

I made the newsletter and it’s ok but it doesn’t show why in the popup
https://prnt.sc/26cyhhu
https://prnt.sc/26cyhkq

#314363 Copied

Olga Barlow

Support staff

January 13, 2022 at 11:19

Hello,

1) Point is that you need to recreate the content of pages, posts and Static blocks using Elementor. There is no tool that allows you to convert content created using WPBakery to Elementor. So, it’s one by one recreation of the post types. There is no other way.

2) Check the sales booster area now, please.

3) You did not add the newsletter element to header https://prnt.sc/26d4rf0
If I add that to your header and click the link I get it https://prnt.sc/26d4v2b

Regards

#314390 Copied

tiger

Participant

January 14, 2022 at 14:21

https://prnt.sc/26dm63h
See how it looks like a mobile template
https://prnt.sc/26dm73c
I know to show it like this but I don’t want it here I want it to pop up alone

#314459 Copied

Olga Barlow

Support staff

January 14, 2022 at 15:00

Hello,

We don’t see the mentioned issue https://prnt.sc/26dmmxm
What browser do you use? Could you make a video? You can use RecordIt tool to create video.
In case you don’t want to have link there you can disable icon and title and choose Delay for the appearance our Mouse out https://prnt.sc/26dmo6a

Regards

#314461 Copied

tiger

Participant

January 16, 2022 at 14:35

https://prnt.sc/26eca18
I found out that this is the cause of all the problems in the CPU consumption that causes my site to stop and put restrictions from the hosting company every day the site stops because of Ajax
and / admin Ajax
And I do not know what this is. They tell me a mistake in the theme and I do not know what it is and how to fix it. Please help me with this because it affects my work greatly and it is not logical that the site stops working every day. I am the only one who visits the site and there is a disruption, so what if there is traffic
Please don’t ignore this, I have nothing left but the only error is CPU consumption
https://prnt.sc/26ecd3l
Most of the time it goes above the red line
https://prnt.sc/26ecdpj

#314525 Copied
Tagged: persuasive, style, themes, woocommerce, wordpress, writing
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