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Custom Product Fields Not Displaying or Working

This topic has 8 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

bcbank

Participant

January 6, 2022 at 22:07

I’m trying to use the WISDM Customer Specific Pricing and Woocommerce MSRP plugin with my XStore theme and I’m having some strange results.

On Microsoft Edge it’s showing the MSRP and custom price fields. However they are not showing on Firefox or Chrome. They also aren’t retaining the correct font size or type and I cannot add or modify the fields in the elementor editor.

Please, contact administrator
for this information.

#313900 Copied Theme version: 8.0.11 WooCommerce version: 5.8.2

7 Answers

bcbank

Participant

January 7, 2022 at 17:33

Additionally there’s prices showing up that aren’t even associated with the product.

I’m more than happy to provide FTP access if needed.

#313919 Copied

Rose Tyler

Support staff

January 8, 2022 at 14:41

Hello,

Thanks for using our theme.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Provide temporary wp-admin and FTP access, describe the desired result of how it should be/work in more detail.

Regards

#313967 Copied

bcbank

Participant

January 8, 2022 at 19:09

I completely understand and greatly appreciate any help you can provide! This is the only thing keeping us from importing the rest of our products and going live.

I’d like the following fields to show and to be able to edit the size of them all within the same elementor box as the price.

MSRP: (without a strike through it)
Your Price:

“Your price” field should be set according to either the Regular Price data entered for a product or based on the price discount price from WISDM Customer Specific Pricing plugin.

If there’s no pricing other than MSRP entered for a product is should just show MSRP.

Also if you could set it so that all of the information entered in the “main product description” area doesn’t have such a weird alignment that would be amazing!

This also needs to be updated on the shop page. https://i.imgur.com/t48XEBD.png.
NOTE: There shouldn’t be a “You Save” field appearing here.

WISDM Customer Specific Pricing User Guide: https://woocommerce.com/document/wisdm-customer-specific-pricing/

If you have any questions please don’t hesitate to ask!

Thank you!!

Please contact administrator
for this information.

#313982 Copied

Olga Barlow

Support staff

January 10, 2022 at 13:04

Hello,

Thank you. I passed the request to our developers. I’ll inform you once they implement that.

Regards

#314085 Copied

Olga Barlow

Support staff

January 11, 2022 at 16:22

Hello,

Check now, please.

Regards

#314247 Copied

bcbank

Participant

January 11, 2022 at 17:09

Please remove the “You save X%” field from both the product and shop pages. It’s not enabled and shouldn’t be showing.

https://i.imgur.com/qUCjNuv.png
https://i.imgur.com/ujBN6RG.png

Please remove the strike-through from the MSRP field.

Otherwise everything else looks GREAT! Thank you!!!

#314253 Copied
Olga Barlow

Support staff

January 11, 2022 at 20:48
Hello,

It comes from plugin and displays even with the default Storefront theme https://prnt.sc/26c1zk0
So, contact plugin author about that.
If you want to remove line (keep in mind that styles come also from plugin styles) add the below code to Theme Options > Custom CSS
```
.template-container .woocommerce_msrp_price {
    text-decoration: none;
}
```
Regards
#314273 Copied
Tagged: custom product fields, display, fixing, troubleshooting, woocommerce, wordpress, working
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