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ElementsKit Advance Tap edit option, not working for static Block

This topic has 15 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 19, 2022 at 15:45

    ElementsKit Advance Tap edit option, not working for static Block only otherwise its working fine page , this error getting after Xstore Update

    Static Block Edit option Error image: https://ibb.co/1T9MMkb
    Page Edit option Working Image1: https://ibb.co/J7RG8Rj
    Page Edit option Working Image2: https://ibb.co/f03Fkd3

    Please, contact administrator
    for this information.
    #314747 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0
    14 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2022 at 16:29

    Hello,

    Could you, please, provide video of how it works for you on the page because I don’t see any additional options https://recordit.co/gBEUqHl9KY and don’t clearly understand what exactly should appear there? Besides I see js error related to Elementor plugin scripts.
    You can use the RecordIt tool to create video.

    Regards

    #314756 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 20, 2022 at 16:31

    See this Video: https://www.youtube.com/watch?v=eNMp_6NturY

    (Click here to add Content ) Showing Right side edit icon when click open Widget Area , after Xstore Update Not Opened and not response…

    Like Widget Area : https://ibb.co/f03Fkd3

    #314836 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 21, 2022 at 13:13

    Kindly respond…

    #314878 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2022 at 13:28

    Hello,

    Take my apologies for the delay in answering.
    Ok, but as I can see it does not work even on the simple page. Provide us with FTP access to your site. We’ll check the compatibility issue in more detail.

    Regards

    #314882 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 21, 2022 at 14:26

    Static Block :https://www.giffyexclusivestore.com/wp-admin/post.php?post=15330&action=elementor

    Note : Advance Tab inner side image content showing , that content edit icon when click , open Elementor Edit Widget Area open to content edit, after Xstore Update Not open

    Widget Area Demo : https://ibb.co/f03Fkd3

    Please contact administrator
    for this information.
    #314894 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2022 at 18:36

    Hello,

    1) Never post your credentials out of the Private content area on the right side! Because all the users have access to the main message area. The private content area is visible for support staff only.

    2) I asked you about FTP access to your site. We need that to check the code of plugin and code of theme and try to make code changes to add compatibility.
    File manager from WP Dashboard access won’t help us. We need FTP.

    Regards

    #314932 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 22, 2022 at 11:49

    check

    Please contact administrator
    for this information.
    #314988 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 24, 2022 at 12:44

    Hello,

    Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #315067 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 25, 2022 at 06:21

    kindly solve earlier , i’m using most this advance tab in my home page layouts so cant able to change my content & photos , kindly understand….

    Please contact administrator
    for this information.
    #315138 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 25, 2022 at 12:09

    republic day offers cant updated in my home page , kindly solve earlier , i’m using this advance tab only my home page layouts so cant able to change my content & photos , kindly understand….

    kindly response….

    #315154 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2022 at 14:05

    Hello,

    We’ll do our best to fix that today.

    Regards

    #315167 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 25, 2022 at 21:07

    Hello,

    Check now, please.

    Regards

    #315208 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    January 26, 2022 at 07:27

    Now opened widget area, Thanks….

    #315221 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 26, 2022 at 12:43

    Hello,

    You are welcome.
    We’ll add fix in the next theme update.

    Regards

    #315250 Copied

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The issue related to '‘ElementsKit Advance Tap edit option, not working for static Block’' has been successfully resolved, and the topic is now closed for further responses

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