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Regular Issue with X-store plugin update

This topic has 6 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

Trupti

Participant

January 21, 2022 at 14:13

Every time you send an update on the theme, we need to approach you for updating it in our system. Whenever we click on update – it shows an error. When we share WP login with you, you resolve it.

My question is how long will this work? Can you please update the ZIP folder of the Xstore app regularly?

PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#314893 Copied Theme version: 8.0.12

5 Answers

Olga Barlow

Support staff

January 21, 2022 at 18:28

Hello,

Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail.

Regards

#314930 Copied

Trupti

Participant

January 22, 2022 at 06:00

Please check.

Please contact administrator
for this information.

#314967 Copied

Olga Barlow

Support staff

January 24, 2022 at 12:08

Hello,

I think that problem with the update could be caused by your two-step verification. Add our server IP to your whitelist 136.243.62.35 and try to update plugin after that.

Regards

#315063 Copied

Trupti

Participant

February 1, 2022 at 06:05

1. We have whitelisted the said IP even then it is not allowing us to update the plugin.
2. Above all, since the last update, the widgets used in the sidebar on the shop page have disappeared. We are not able to add them again. It was fully functional before the last update.
3. While uploading products, the brand list tab does not appear.

can you please check, what is the issue here?

#315725 Copied

Olga Barlow

Support staff

February 2, 2022 at 14:07

Hello,

1) In this case add the IP of our expert to the white list to allow him to connect to your FTP 176.98.89.167
2) I see the widgets in the SHop sidebar https://prnt.sc/26ne5s4
3) Go to Theme Options > WooCommerce > Shop Elements > Brands > enable Brands https://prnt.sc/26netde

Regards

#315917 Copied
Tagged: best selling, plugin, regular issue, themes, update, woocommerce, x-store
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