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Some of Shop Filter not working (Filter by Brand, Filter By Price)

This topic has 20 replies, 3 voices, and was last updated 2 years, 10 months ago ago by Ramin Rabii

Ramin Rabii

Participant

January 21, 2022 at 17:58

Hi,
I am designing a shop and it seems some of the shop filters, like “Filter by Brand” and “Price” not working.

Please, contact administrator
for this information.

#314926 Copied Theme version: 8.0.12 WooCommerce version: 6.1.0

19 Answers

Olga Barlow

Support staff

January 21, 2022 at 18:57

Hello,

Provide us with FTP access, please. We’ll check the issue in more detail.

Regards

#314940 Copied

Ramin Rabii

Participant

January 21, 2022 at 18:59

Sure, i will give you cpanel credentials in private area

Please contact administrator
for this information.

#314942 Copied

Olga Barlow

Support staff

January 21, 2022 at 19:16

Hello,

Could you, please, create FTP access? We don’t need cPanel, only FTP host, FTP username and FTP pass.

Regards

#314949 Copied

Ramin Rabii

Participant

January 21, 2022 at 19:28

Sure here in private section

Please contact administrator
for this information.

#314950 Copied

Rose Tyler

Support staff

January 22, 2022 at 08:08

Hello,

Thanks for the reply.
We’ve checked filters on your Shop page and do not see problems now. Please clear all cache and check one more time. Record a video of the problem.

Regards

#314968 Copied

Ramin Rabii

Participant

January 22, 2022 at 08:51

Hi, here is the screen record of the issues.
https://drive.google.com/file/d/13i2Hy6T-zNfhAVQBSQnYa_VeeNIp0SGa/view?usp=sharing

#314972 Copied

Rose Tyler

Support staff

January 22, 2022 at 09:35

Hello,

You need to click “Filter” for the Price widget – https://prnt.sc/26hcihr , then it works https://prnt.sc/26hcilb
One of our developers will check problems with Brands and Categories widgets more deeply after the weekend. Please do not change access.

Regards

#314977 Copied

Ramin Rabii

Participant

January 22, 2022 at 09:46

Ok, thanks very much, i am looking forward to hearing from you soon. I am developing this site and this is delaying my delivery.

#314981 Copied

Ramin Rabii

Participant

January 22, 2022 at 17:49

It seems that filter by brand filters all products minus one. I ema if you have 7 products then it shows 6 and category issue after filter by brand is still there

#315003 Copied

Ramin Rabii

Participant

January 23, 2022 at 18:00

It seems there is also another error on favicon upload when CROPPING it shows error and does not let favicon to be uploaded.

#315034 Copied

Olga Barlow

Support staff

January 24, 2022 at 13:20

Hello,

Our developers will try to check the filters issue ASAP but it may take up to 2 days because of the number of requests. Sorry for possible delay but take it into account.

Issue with the image cropping is not related to theme because it does not work even with the default WP theme http://recordit.co/62EU7nYkI7 I suppose because of your server permissions. So, contact your hosting provider to fix that.

Regards

#315074 Copied

Ramin Rabii

Participant

January 24, 2022 at 13:41

Ok thanks very much i will wait for your developer to check the filters

#315079 Copied

Olga Barlow

Support staff

January 24, 2022 at 18:06

Hello,

Thank you for your understanding.

Regards

#315106 Copied

Ramin Rabii

Participant

January 24, 2022 at 21:01

Thanks hope to get your dev to solve it soon please

#315125 Copied

Olga Barlow

Support staff

January 25, 2022 at 11:35

Hello,

We do understand you and your request is very important for us. Our developers do their best to help all the users and your problem is in the queue. I’ll inform you once get the solution.

Regards

#315146 Copied

Olga Barlow

Support staff

January 26, 2022 at 15:50

Hello,

We have fixed the Brands filter. Check now, please.
Price filter. You used the default WooCommerce Price filter that does not have Ajax and requires clicking on the filter button (if you check your video). We removed that and added 8theme Price filter that works using Ajax filtering.
Product categories. This widget is not the filter widget but a simple list of product categories. So, if you click the category after filtering by brand/price etc then you’ll be just redirected to category page because the default WooCommerce Product categories widget is not the filter, it’s list of links.

Regards

#315283 Copied

Ramin Rabii

Participant

January 26, 2022 at 16:01

Hi Madam, thanks very much, all look fixed now, Could you confirm that you will apply this fix to new theme update too please. Bcz i have many sites with your theme and i want all to be fixed.

Kind Regards
Ramin

#315284 Copied

Olga Barlow

Support staff

January 26, 2022 at 17:50

Hello,

Yes, we’ll include the fix in the next theme update.

Regards

#315308 Copied

Ramin Rabii

Participant

January 26, 2022 at 17:53

Thanks very much

#315309 Copied
Tagged: brand filter, fix filter, fix issues, price filter, shop filter, woocommerce, wordpress
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Some of Shop Filter not working (Filter by Brand, Filter By Price)

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