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Mobile product categories on the sidebar NOT working

This topic has 6 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

nixatsnow

Participant

February 2, 2022 at 19:03

Please advise as to why Mobile product categories on the sidebar NOT working. we are getting so many complaints that users can not just click on the sidebar icon and jump to another category.. we also tested and NONE of it are working.

#315973 Copied Theme version: 8.1 WooCommerce version: 6.1.1

5 Answers

nixatsnow

Participant

February 2, 2022 at 19:22

?

#315975 Copied

nixatsnow

Participant

February 3, 2022 at 11:20

Hi, we’ve received a response on post-315989 from your support hours ago and have not yet received any responses on several other items that was submitted yesterday morning at the same time.. pls advise!

#316025 Copied

Olga Barlow

Support staff

February 3, 2022 at 12:45

Hello,

We checked your mobile sidebar and don’t see any problem with the click on categories http://recordit.co/7rYj0knBuC
Explain issue in more detail, please.

Regards

#316046 Copied

nixatsnow

Participant

February 3, 2022 at 12:49

it’s because we are having to re-import categories for all 10,000+ items all over again.. we had spent an entire day on imports… issue had occured when the cloudflare and wp rocket was active and currently they are both off and inactive as we are still in the process of importing categories.

#316049 Copied

Olga Barlow

Support staff

February 3, 2022 at 13:08

Hello,

Click by the product sidebar icon can’t be affected with any import. Anyway, I can tell you nothing about your issue because I probably don’t understand the problem. So, have you sorted out or still need any help with this?

Regards

#316056 Copied
Tagged: best selling, mobile, product categories, sidebar, themes, woocommerce
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