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Hello there the mobile version of my homepage is broken.

This topic has 9 replies, 2 voices, and was last updated 2 years, 9 months ago ago by jeol

  • Avatar: jeol
    jeol
    Participant
    February 3, 2022 at 06:20

    Hello there the mobile version of my homepage is broken ,Can someone help me

    Please, contact administrator
    for this information.
    #315997 Copied Theme version: v.8.1 WooCommerce version: 5.9
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 3, 2022 at 08:41

    Hello,

    Clear cache of mobile browser and check one more time.
    Provide screenshots of what exactly is broken.

    Regards

    #316001 Copied
    Avatar: jeol
    jeol
    Participant
    February 4, 2022 at 05:32

    This is the screenshot, https://prntscr.com/26ochyo

    Please contact administrator
    for this information.
    #316125 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2022 at 14:24

    Do you mean 2 products should be shown there?
    Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear all cache, and check then. If the problem is independent of plugins, provide FTP access, so we can take a closer look.

    Regards

    #316188 Copied
    Avatar: jeol
    jeol
    Participant
    February 5, 2022 at 06:29

    Do you mean 2 products should be shown there? yes
    Try to disable all the third-party plugins, I did everything but nothing.

    Please contact administrator
    for this information.
    #316245 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2022 at 11:31

    Hello,

    One of our technicians will give an answer after the weekend. Please do not change access.

    Regards

    #316278 Copied
    Avatar: jeol
    jeol
    Participant
    February 8, 2022 at 11:07

    Thank you for your support, but nothing have changed , I try using different devices but nothing have changed

    #316503 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 8, 2022 at 17:29

    Check now, please.

    Regards

    #316566 Copied
    Avatar: jeol
    jeol
    Participant
    February 10, 2022 at 05:25

    everthing is ok now thank you

    #316738 Copied

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