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Google Ads report Malicious Software on my website

This topic has 2 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

Skilltech

Participant

February 6, 2022 at 03:10

I tried to put an ad on Google Ads, for a URL from my website I built on your theme and it got turned down for the reason “Malicious software”.
I only have one product on my site
I haven’t used anything other than your theme file and plugins (other than Yoast SEO which I can’t remember if it was included or I instelled it myself)
My theme is the latest update
All plugins are updated
All default themes are updated
I have NOT linked to any outside/malicious site other than Facebook, twitter, Youtube and I have NOT uploaded any suspicious, questionable or malicious content.
I ran a malware scan on my hosting and found nothing.
I wrote to Google, to my hosting company and to you. Still waiting on Google but the hosting company didn’t find anything and told me to contact you. Have you had any issues like this reported and can you please scan your code thoroughly and try to find what Google might be reporting because this is the first time I’m getting this type of report and I have ran Ads on my sites on the same hosting with different themes and websites. As the last resort I’ll have to report this to Envato.

Please, contact administrator
for this information.

#316319 Copied Theme version: 8.1 WooCommerce version: 6.1.1

1 Answer

Rose Tyler

Support staff

February 6, 2022 at 09:52

Hello,

Thanks for contacting us.
We do not have known issues like this.
Please specify what exactly is detected as Malicious software code.

Regards

#316321 Copied
Tagged: google ads, malicious software, security, themes, woocommerce, wordpress
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