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Mobile Dropdown doesn’t work as it should

This topic has 9 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

Mentor_

Participant

February 9, 2022 at 19:38

When pressed instead of opening the dropdown it acts as a link and redirects to main category. I have already toggled with Menu Dropdown Ajax Loading option and Dropdown Opening Action with no luck

Please, contact administrator
for this information.

#316710 Copied Theme version: 8.1 WooCommerce version: 6.1.1

8 Answers

Olga Barlow

Support staff

February 9, 2022 at 19:52

Hello,

Keep this option enabled https://prnt.sc/26scms4

Regards

#316716 Copied

Mentor_

Participant

February 9, 2022 at 20:16

I did that already but it doesn’t work. The arrows appear but they just work as links, the drop down does not drop

#316719 Copied

Olga Barlow

Support staff

February 10, 2022 at 19:28

Hello,

Do you use CloudFlare CDN or any other CDN on your site?

Regards

#316787 Copied

Mentor_

Participant

February 10, 2022 at 19:36

Yes, we use cloudflare

#316788 Copied

Rose Tyler

Support staff

February 11, 2022 at 08:14

You need to clear all cache of CloudFlare CDN.

Regards

#316805 Copied

Mentor_

Participant

February 11, 2022 at 16:19

Cleared cache of CloudFlare turned on development mode, cleared cache on wp-rocket… Still nothing

#316859 Copied

Olga Barlow

Support staff

February 11, 2022 at 17:47

Hello,

Ok. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#316881 Copied

Rose Tyler

Support staff

February 20, 2022 at 16:12

Hello,

https://gyazo.com/ff315e94ba0f7e26779cbaa6efdbc638 – Remove Uppercase Accents plugin was the reason for this issue https://gyazo.com/c6cf64c387855adaf8c8c0969ddca9c9

Regards

#317939 Copied
Tagged: dropdown, mobile, templates, troubleshoot, woocommerce, wordpress
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