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An account is already registered with us. Please Login for Subscription Products

This topic has 2 replies, 2 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

ankit

Participant

February 10, 2022 at 11:58

Hello Team,

I am using the Subscriptio Plugin for the Subscription-based products. I have enabled the guest checkout and created an account on the guest checkout options.

But When I am trying to checkout with the subscription products it is showing the error like “An account is already registered with us. Please Login” why it is not allowing to purchase without logging in for Subscription-based products.

If Subscription Products in the Cart it is not allowing the guest checkout even with the registered users. For Other Products, it seems fine.

I have attached the Credentials with the Private area.

Subscriptio Plugin Version: 3.0.7

Please guide me.

Please, contact administrator
for this information.

#316761 Copied Theme version: 8.0.12 WooCommerce version: 6.1.1

1 Answer

Olga Barlow

Support staff

February 11, 2022 at 13:56

Hello,

1) I tried to buy a subscription and did not face the mentioned issue. Could you, please, provide us with a video of the problem. Also, make sure that the email that you try to use is not already registered in the Users area.

2) Subscription means scheduled payments. So, the user should have the account to get these scheduled orders and access to the subscription that he bought. Don’t you think so?

Regards

#316836 Copied
Tagged: account registration, best selling themes, login, subscription products, woocommerce
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