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Error in tabs, data from a tab goes to other tabs

This topic has 10 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

racshen

Participant

February 16, 2022 at 12:15

Hello! I imported a product to the site, one error appeared. I imported standard all the goods at the same time. Some products, in the product card, have an error in the tabs. There is a “details” tab https://skr.sh/sCXrkDXLaKS. Data is collected in this tab and the table, automatically, from the product attributes. The error is, this table is imported into all other tabs, here https://skr.sh/sCXfXcXF4P7 and here https://skr.sh/sCXzaq6mdig and here https://skr.sh/sCX6Erems3I . Why so, how to fix the error?

Please, contact administrator
for this information.

#317361 Copied Theme version: 8.1 WooCommerce version: 6.1.1

9 Answers

Rose Tyler

Support staff

February 16, 2022 at 13:25

Hello,

Provide URL of product with the problem. Here is what I can see – https://gyazo.com/ec7c0e86ab8e372065c3e7ac3b4bf041

Regards

#317370 Copied

racshen

Participant

February 16, 2022 at 13:51

Not all products have this problem, here is the url https://sayt2.ru/product/natures-protection-suhoj-korm-polnoczennyj-sbalansirovannyj-s-myasom-yagnenka-dlya-shhenkov-vseh-porod/?attribute_pa_vkus-korma=yagnenok&attribute_pa_ves-fasovka-kg=75-kg

#317381 Copied

Rose Tyler

Support staff

February 16, 2022 at 13:58

Have you tried to compare products settings with problem and without?
Do you have same problems when a default theme (like Storefront ) is activated on your site?

Regards

#317382 Copied

racshen

Participant

February 16, 2022 at 15:37

Products differ only in category, price and attributes. All products were imported in one file. I am sending you an import file of two products of the same brand. One product has errors (sku 5800,5801,5802,5803,5804) in the tabs on the site, the other (sku 2000) has no errors. Here is the data file here https://www.dropbox.com/scl/fi/6fayl8socoba79ipoxrd3/.xlsx?dl=0&rlkey=r23399oun526ijrh2x4iu9t73 .Maybe this will help you find the error.
I have not tested other templates, I’m afraid that the xstore settings will not go astray.

#317400 Copied

Rose Tyler

Support staff

February 17, 2022 at 11:56

Hello,

When we disable custom tab or delete content https://prnt.sc/26xm3lg all works fine, when we re-save the product it works fine also on your site. The problem is caused by code in that area, maybe a tag was not closed. So go to edit product and re-save, or provide us with the original import file, so we can take a closer look.

Regards

#317498 Copied

racshen

Participant

February 17, 2022 at 12:20

here is the import file https://www.dropbox.com/scl/fi/fwzs1ubncs159lazs9ljc/WEBP-29-2022.xlsx?dl=0&rlkey=5of90ufbu4uoyoxw5kwfjgndo

#317501 Copied

Rose Tyler

Support staff

February 18, 2022 at 06:19

Hello,

From where did you get products? Could you provide URL of the site and temporary wp-admin access?

Regards

#317598 Copied

racshen

Participant

February 18, 2022 at 12:08

https://sayt2.ru/

Please contact administrator
for this information.

#317652 Copied

Rose Tyler

Support staff

February 18, 2022 at 15:20

Hello,

Isn’t it the same site? On what site products were created and on which imported? Provide URLs of few products with the problem.

Regards

#317675 Copied
Tagged: data from tab, error in tabs, goes to other tabs, json array, persuasive, seo friendly, wordpress woocommerce
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