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Using Brands in WPBakery Grid Builder crashes any page

This topic has 9 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: ful1to
    ful1to
    Participant
    February 25, 2022 at 18:17

    HI,

    Im using “Custom product templates” in the “products” element on my front page. When i add “Product Brands” element on my grid, it crashes the “page”. It happens in any of the custom grids i created.

    Can you help me solve this? I really want to add the “Product brands” item to my grid.

    #318458 Copied Theme version: 8.1 WooCommerce version: 6.2.0
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2022 at 07:02

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access.
    Note, our technicians team doesn’t work during the weekend, so you may face a delay in answering.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #318493 Copied
    Avatar: ful1to
    ful1to
    Participant
    February 28, 2022 at 14:15

    Sending info.

    Please contact administrator
    for this information.
    #318638 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2022 at 14:45

    Hello,

    Please check wp-admin access – https://gyazo.com/72ce3061c27512b19b2064c3f756574a

    Regards

    #318645 Copied
    Avatar: ful1to
    ful1to
    Participant
    February 28, 2022 at 14:57

    Checked. Corrected.

    Please contact administrator
    for this information.
    #318647 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 28, 2022 at 17:57

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #318676 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2022 at 09:23

    Hello,

    Sorry for the delay in answering.
    Fixed. Check now. In theme update it will be fixed too.
    You provided FTP access to another site, please provide correct access next time.

    Regards

    #318913 Copied
    Avatar: ful1to
    ful1to
    Participant
    March 4, 2022 at 17:16

    Thanks. Care to share the solution so i can solve the same problem in other site i have using this same theme? Site is clonesyperifericos.com if want to check the authenticity.

    #318950 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2022 at 11:40

    Hello,

    we have fixed it globally in our code
    you may check etheme_product_brands_render()
    xstore/framework/compatibility/wpbakery.php
    we have moved some part of code below condition if brands exist for product -> https://gyazo.com/c1f37697dafdabdcbf2fdbecca10157c
    after this change firstly we check if product has any brands and only after that we will start output brands. Before it we started output but cut it in case no brands were found for product.

    Regards

    #318972 Copied

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