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Addititional information block not all created entries appear

This topic has 20 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

menichetti

Participant

March 19, 2022 at 10:18

Good morning
When I open the (additional information block) tab, not all the entries appear, this has happened since I updated woocomerce, could you help me. Thank you
https://prnt.sc/w9tZZ64C3bfi

#320010 Copied Theme version: 6.3.2 WooCommerce version: 6.3.1

19 Answers

Rose Tyler

Support staff

March 19, 2022 at 15:00

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#320019 Copied

menichetti

Participant

March 19, 2022 at 15:53

good afternoon,
attached required data.
a greeting

Please contact administrator
for this information.

#320022 Copied

Rose Tyler

Support staff

March 20, 2022 at 15:42

Hello,

Thanks for the reply. Provide temporary FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#320082 Copied

menichetti

Participant

March 21, 2022 at 11:00

good morning
I attach the requested information.
a greeting.

Please contact administrator
for this information.

#320135 Copied

Olga Barlow

Support staff

March 21, 2022 at 22:29

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#320187 Copied

menichetti

Participant

March 23, 2022 at 20:38

good morning
I have not received any notification yet, when will they solve the conflict?

#320390 Copied

Olga Barlow

Support staff

March 25, 2022 at 00:13

Hello,

We have a lot of requests these days. Your issue is in the queue. We need a few days to fix that. Thank you for your patience.

Regards

#320507 Copied

menichetti

Participant

April 1, 2022 at 07:57

Good morning, since the 21st we are still at the expense of a solution, could you tell me when it will be solved?

#321061 Copied

Olga Barlow

Support staff

April 2, 2022 at 21:06

Hello,

I’m very sorry for this. I’ll do my best to speed up the process and fix the issue on Monday-Tuesday.

Regards

#321206 Copied

menichetti

Participant

April 6, 2022 at 23:14

good morning Olga,
We still have no solution, I would ask you to speak with the department. Thank you

#321473 Copied

Olga Barlow

Support staff

April 7, 2022 at 11:31

Hello,

Could you, please, check the permissions of our FTP user? We can’t save changes https://gyazo.com/6668076071b6a740fda44fe6218bad1a

Regards

#321519 Copied

menichetti

Participant

April 8, 2022 at 07:45

good morning
try now, I finish entering with the keys and it has no writing or reading restrictions. a greeting.

waiting for news.

#321558 Copied

Olga Barlow

Support staff

April 8, 2022 at 10:26

Hello,

We get the same error while trying to edit file and save changes. Try by yourself. Try to edit any file of the parent theme and save changes and you’ll see. Could you contact your hosting provider to clarify this moment? We can’t proceed with fixing if we can’t change the file.

Regards

#321576 Copied

Olga Barlow

Support staff

April 11, 2022 at 16:31

Hello,

Check the Static blocks drop-down now, please.

Regards

#321793 Copied

menichetti

Participant

April 11, 2022 at 18:34

good afternoon Olga,
I have already verified that it works correctly ¡¡¡, what was happening, that they could not access by ftp before? thanks for solving the problem. A very warm greeting.

#321795 Copied

Olga Barlow

Support staff

April 12, 2022 at 00:49

Hello,

We just uploaded fix using the file manager plugin. FTP does not work for us.

Regards

#321840 Copied

menichetti

Participant

May 12, 2022 at 09:01

Hello Olga,
It has happened again, cart and other related words have been put back into English, look at me to see what has happened.
thank you

https://prnt.sc/SfGb0VmUM2vg
https://prnt.sc/g3g6sODbFwYq
https://prnt.sc/rNSvW8imEzTs

Please contact administrator
for this information.

#323706 Copied

menichetti

Participant

May 13, 2022 at 17:06

good evening
I have already been able to solve it.
When they plan to release a new theme update, they don’t stop updating the plugins. All the best

#323846 Copied

Olga Barlow

Support staff

May 16, 2022 at 10:53

Hello,

Take my apologies for the delay in answering.

When they plan to release a new theme update, they don’t stop updating the plugins

Could you, please, explain in more detail? Because I’m not sure that understand what you meant. We do not stop theme support and also do not stop updating of the bundled plugins. So, what was the issue for you with this?

Regards

#323979 Copied
Tagged: #information, additional, appear, entries, templates, woocommerce, wordpress
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