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I got http 500 after i update theme and woocommmerce

This topic has 16 replies, 3 voices, and was last updated 2 years, 8 months ago ago by andries

andries

Participant

March 21, 2022 at 09:25

Hello sir , could you help me about my error?

i just updated theme and woocommerce and i got the error http 500 on shop page

thanks

#320123 Copied Theme version: 8.1.2 WooCommerce version: 6.3.1

15 Answers

Rose Tyler

Support staff

March 21, 2022 at 09:29

Hello,

I would recommend you contact your hosting provider about this issue.

Regards

#320126 Copied

andries

Participant

March 21, 2022 at 09:58

all page is fine..
just the shop page sir

and after the update

#320132 Copied

Olga Barlow

Support staff

March 21, 2022 at 17:24

Hello,

Provide us with WP Dashboard access to your site and server error logs. We’ll check and guide you.

Regards

#320162 Copied

andries

Participant

March 29, 2022 at 10:50

help me to solve this problem plis

the shop page

Please contact administrator
for this information.

#320782 Copied

andries

Participant

March 29, 2022 at 11:17

[29-Mar-2022 09:33:51 UTC] PHP Fatal error: mysqli_fetch_object(): Cannot use output buffering in output buffering display handlers in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:34:53 UTC] PHP Fatal error: mysqli_fetch_object(): Cannot use output buffering in output buffering display handlers in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:35:20 UTC] PHP Fatal error: mysqli_fetch_object(): Cannot use output buffering in output buffering display handlers in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:35:29 UTC] PHP Fatal error: mysqli_fetch_object(): Cannot use output buffering in output buffering display handlers in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:35:49 UTC] PHP Fatal error: mysqli_fetch_object(): Cannot use output buffering in output buffering display handlers in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:37:07 UTC] PHP Fatal error: Out of memory (allocated 744493056) (tried to allocate 20480 bytes) in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:37:29 UTC] PHP Fatal error: Out of memory (allocated 341839872) (tried to allocate 20480 bytes) in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128
[29-Mar-2022 09:38:54 UTC] PHP Fatal error: Uncaught Error: Call to undefined function etheme_get_option() in /home3/vapehqco/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php:24
Stack trace:
#0 /home3/vapehqco/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 /home3/vapehqco/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2226): wc_get_template(‘cart/mini-cart….’, Array)
#2 /home3/vapehqco/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(183): woocommerce_mini_cart()
#3 /home3/vapehqco/public_html/wp-includes/class-wp-hook.php(307): WC_AJAX::get_refreshed_fragments(”)
#4 /home3/vapehqco/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#5 /home3/vapehqco/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#6 /home3/vapehqco/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(90): do_action(‘wc_ajax_get_ref…’)
#7 /home3/vapehqco/public_html/wp-includes/class-wp-hook.php(307 in /home3/vapehqco/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php on line 24
[29-Mar-2022 09:38:56 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_cart_contents_count() on null in /home3/vapehqco/public_html/wp-content/plugins/xstore-amp/xstore-amp.php:287
Stack trace:
#0 /home3/vapehqco/public_html/wp-includes/class-wp-hook.php(307): XStore_AMP->{closure}(”)
#1 /home3/vapehqco/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#2 /home3/vapehqco/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home3/vapehqco/public_html/wp-settings.php(609): do_action(‘wp_loaded’)
#4 /home3/vapehqco/public_html/wp-config.php(100): require_once(‘/home3/vapehqco…’)
#5 /home3/vapehqco/public_html/wp-load.php(50): require_once(‘/home3/vapehqco…’)
#6 /home3/vapehqco/public_html/wp-blog-header.php(13): require_once(‘/home3/vapehqco…’)
#7 /home3/vapehqco/public_html/index.php(18): require(‘/home3/vapehqco…’)
#8 {main}
thrown in /home3/vapehqco/public_html/wp-content/plugins/xstore-amp/xstore-amp.php on line 287

#320786 Copied

Olga Barlow

Support staff

March 29, 2022 at 11:29

Hello,

Provide us with FTP access to your site to check the errors, please.

Regards

#320788 Copied

andries

Participant

March 29, 2022 at 14:14

The file manager of this account was and still is a mess.

There are WordPress files copied out of the public_html directory where they belong and placed directly into /home3/vapehqco .
Do you know what the user or someone on their behalf have been doing?

Backups going back to the 24th of February are in the same shape.

The xstore theme is also writing in the error_log:
[29-Mar-2022 12:20:58 UTC] PHP Fatal error: Out of memory (allocated 622858240) (tried to allocate 20480 bytes) in /home3/vapehqco/public_html/wp-includes/wp-db.php on line 2128

This might be something you need to check with the help of a WordPress fixer/developer.

here is the FTP account

Please contact administrator
for this information.

#320798 Copied

andries

Participant

March 29, 2022 at 15:11

Yes, the theme is likely mobile friendly and is loading OK through mobile but on desktop runs into an error.

The account is already assigned with very generous resource limits – up to 2GB of RAM which are not hit as far as I can see but perhaps the theme have some internal issue that causes the error.

this message from the linode hosting

can you help me to fix this?

#320803 Copied

Olga Barlow

Support staff

March 30, 2022 at 00:20

Hello,

You provided FTP access to empty directory https://gyazo.com/b13cf834c76e2c3dc12b686fbeb164db

Regards

#320831 Copied

andries

Participant

March 30, 2022 at 03:09

Ah im sorry
Try this one

Please contact administrator
for this information.

#320845 Copied

Olga Barlow

Support staff

March 30, 2022 at 13:26

Hello,

Check now, please.

Regards

#320895 Copied

andries

Participant

March 31, 2022 at 06:39

its going online sir thanks
but the shop still bug with the title product

https://gyazo.com/534dc3ab514f2862f0fa7a366f4447f6

it must be
https://gyazo.com/72f0c06d5a2de77552841bef94283abf

thanks before

#320977 Copied

andries

Participant

March 31, 2022 at 06:40

https://gyazo.com/534dc3ab514f2862f0fa7a366f4447f6

must be like this
https://gyazo.com/72f0c06d5a2de77552841bef94283abf

#320978 Copied

Olga Barlow

Support staff

March 31, 2022 at 14:29

Hello,

Issue was caused by your custom code in Additional CSS. I removed that and the title is ok.

Regards

#321022 Copied

andries

Participant

April 1, 2022 at 07:25

ah i see sorry for that
thanks sir
done with this case thanks sir

#321059 Copied
Tagged: best selling, error troubleshooting, http 500, themes, update theme, woocommerce, woocommerce update
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I got http 500 after i update theme and woocommmerce

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