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Search bar problems with turkish letters.

This topic has 11 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

ubi1907

Participant

March 24, 2022 at 12:37

Hello,
I have turkish books as products in my shop. If I search a book with turkish letters I got no products. How can we fix that if I want to search “Dış” that I type “Dis”?

#320434 Copied Theme version: 8.1.2

10 Answers

Olga Barlow

Support staff

March 24, 2022 at 17:41

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? We’ll check the issue in more detail.

Regards

#320474 Copied

ubi1907

Participant

March 25, 2022 at 11:37

In the private area I post WP dashboard and FTP

Please contact administrator
for this information.

#320545 Copied

Olga Barlow

Support staff

March 25, 2022 at 12:46

Hello,

I checked your site and don’t see the problem https://recordit.co/QmeWShvQqe
Could you, please, provide us with a video of the issue for better understanding?

Regards

#320547 Copied

ubi1907

Participant

March 25, 2022 at 13:26

Hi,

sry I can’t record a video now.
But the problem is if I am searching for a product with Turkish letters in name I cannot see this in the search bar.

In the second link u can see the product name and in the first link the text in the search bar

best regards

#320555 Copied

Olga Barlow

Support staff

March 25, 2022 at 14:16

Hello,

Ok, but you didn’t search the title with the Turkish. “Dis” it’s not Turkish, “Dış” is Turkish and it displays results. There is no option to show the results that include the Dış text in the product title if you look just for the Dıs, sorry.

Regards

#320562 Copied

ubi1907

Participant

March 25, 2022 at 14:39

https://drive.google.com/file/d/1Yy1u2pIZ39-ou4U3y9Zobo_1_74pc_WX/view?usp=sharing

this is my old website. and there I am not searching in Turkish. Technically it is possibly but I don’t know how.

I wish u can help me there.

Best regards

#320566 Copied

Olga Barlow

Support staff

March 25, 2022 at 14:55

Hello,

If you search “Dıs Güzell” you’ll get the same
https://gyazo.com/a78a451a979a098be0db8cf260ec10ac
Because you search not only “Dıs” but also “Güzell”.

Regards

#320568 Copied

ubi1907

Participant

March 25, 2022 at 15:00

Ok this is was a bad example. In my old website I need more then 3 characters to get books in the search bar. But here I have an example with enough Turkish letters in one word.

https://drive.google.com/file/d/1r5jc7DembiwPxtFZwiI48efKFtZhISno/view?usp=sharing

https://drive.google.com/file/d/1mVVN-wr1B4-INbAGGJhP2pkJlQh4SVP8/view?usp=sharing

#320569 Copied

Olga Barlow

Support staff

March 25, 2022 at 15:09

Hello,

Point is that if WooCommerce does not search by that word we won’t be able to make it search. Provide us with the WP Dashboard access to your site to allow us to enable the default WooCommerce theme and check with the default search widget. Also, provide us with link to your old site if you can.

Regards

#320571 Copied

Olga Barlow

Support staff

March 25, 2022 at 15:09

Hello,

Point is that if WooCommerce does not search by that word we won’t be able to make it search. Provide us with the WP Dashboard access to your site to allow us to enable the default WooCommerce theme and check with the default search widget. Also, provide us with link to your old site if you can.

Regards

#320572 Copied
Tagged: issues, search bar, templates, turkish letters, woocommerce, wordpress
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