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Filters not showing on some product category pages or shop page

This topic has 4 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

  • Avatar: USSH
    USSH
    Participant
    April 8, 2022 at 03:47

    Filters not showing on some product category pages or shop page even though the widget is set up correctly.

    #321550 Copied Theme version: 8.1.3 WooCommerce version: 6.3.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 8, 2022 at 06:57

    Hello,

    Do you mean default WP and WC widgets or widgets of our theme?
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    #321552 Copied
    Avatar: USSH
    USSH
    Participant
    April 8, 2022 at 21:50

    link to screenshots and login provided in private chat area

    Please contact administrator
    for this information.
    #321623 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 9, 2022 at 06:59

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If the problem is independent of plugins, provide temporary FTP access.

    Regards

    #321638 Copied

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