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Website Header not working, when adding options via the header builder.

This topic has 6 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Amvisible

Participant

April 8, 2022 at 07:39

I’ve used the Xstore header before and decided to remove and switch to elementor’s to see what’s better, and I decided only to add Xstore mobile header for now, but when i started building the header – nothing happened..

#321557 Copied Theme version: 8.1.3

5 Answers

Rose Tyler

Support staff

April 8, 2022 at 08:17

Hello,

Could you record a video of the problem and provide temporary wp-admin access?

Regards

#321561 Copied

Amvisible

Participant

April 8, 2022 at 08:36

Please contact administrator
for this information.

#321569 Copied

Rose Tyler

Support staff

April 8, 2022 at 13:15

I can’t log in – https://prnt.sc/Xp1mPkBbINAO Please check.

Regards

#321589 Copied

Amvisible

Participant

April 11, 2022 at 01:52

I told you how to log in… please follow the steps because wordpress login is disabled in my site

#321755 Copied

Olga Barlow

Support staff

April 11, 2022 at 19:55

Hello,

1) I have logged in but once I try to check themes or any other menu item I face a redirect https://gyazo.com/37bb8a0f3f7bdd623d567cdec60945b1
2) You created header using Elementor https://prnt.sc/mkUgecAZKPqv So, our header builder does not work. Remove Elementor headers if you want to use our header builder.

Regards

#321805 Copied
Tagged: best selling themes, header builder, header not working, options adding, seo friendly, woocommerce
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