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Product page. Zoomed in on a different photo than the one selected.

This topic has 4 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Chris
    Chris
    Participant
    May 5, 2022 at 20:17

    We have an interesting situation on our site. On the tops of many products we have a situation in which selecting a product photo on the product card to enlarge it, another photo from the gallery appears.

    Have you already had such a situation? What to do with it?

    #323225 Copied Theme version: 8.1.4.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 5, 2022 at 23:24

    Hello,

    Could you, please, provide us with link to such product and also WP Dashboard access to check the backend settings for this product?

    Regards

    #323241 Copied
    Avatar: Chris
    Chris
    Participant
    May 7, 2022 at 20:52

    For example:
    https://www.mamaijejszafa.pl/product/szlafrok-ciazowy-bambusowy-thailand/#&gid=1&pid=3

    I select an image from the gallery, click to enlarge, and another appears.

    This does not happen in every product.

    Please contact administrator
    for this information.
    #323397 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2022 at 07:24

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If the problem is independent of plugins, provide temporary FTP access, so we can take a closer look.

    Regards

    #323401 Copied

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