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Https://leyscdi.co.uk/ can’t get the mobile menu to work without 2 clicks

This topic has 6 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

feeldesign

Participant

May 27, 2022 at 16:21

HI – having major issues on https://leyscdi.co.uk/ – the mobile menu needs two clicks to show menu items. I’ve updated to the latest version but nothing changes, soi I thought I’d swap to X-Store, but, that won’t activate properly and Woopress still shows in the options even when X-store is the active theme.

Please, contact administrator
for this information.

#324737 Copied Theme version: 6.3.3 WooCommerce version: 6.5.1

5 Answers

Rose Tyler

Support staff

May 28, 2022 at 15:05

Hello,

We can’t log in https://prnt.sc/Sti6F9fs7sRL Please check.
Could you record a video of the mobile menu problem?

Regards

#324770 Copied

feeldesign

Participant

May 28, 2022 at 15:25

I have reset the password and it will work – pass in private area
How would I record a video? On a mac.
2 screenshots, first when you click on the hamburger menu https://capture.dropbox.com/XMj9mN1jt2j8SOV5 then when you click on the second hamburger that the first one brings up and the items show https://capture.dropbox.com/H5ANAN5A0b5vW714

Ideally I would swap to X-Store theme as we use that a lot, but it won’t activate, even though it is installed and a license code added but Woopress won’t “go away”!

Please contact administrator
for this information.

#324772 Copied

Olga Barlow

Support staff

May 30, 2022 at 17:25

Hello,

1) Issue with menu is related to mega menu plugin that you use https://prnt.sc/2fNf_GA3yiN7 So, contact plugin author to get help with that.

2) Enable XStore theme and don’t forget to disable the WooPress core plugin and reply back. We’ll check the problem.

Regards

#324844 Copied

feeldesign

Participant

May 30, 2022 at 19:08

Thanks, not sure why Mega Menu has issues as I use that one a lot, I have swapped to XStore now, had missed the core plugin. Much appreciated

#324856 Copied

Olga Barlow

Support staff

May 31, 2022 at 18:57

Hello,

You are welcome.

Regards

#324928 Copied
Tagged: clicks, menu, mobile, templates, woocommerce, wordpress
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