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Email images not showing up on iphone devices

This topic has 15 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

Konrad

Participant

June 10, 2022 at 19:13

I have tested emails for my website and the pictures that I put on the email editor do not show up on apple mail and or other apple devices. They show on gmail for some reason.

Is it a problem with the images, The email builder, WordPress, Or my web host provider ?

https://drive.google.com/file/d/1FXGVAS13zK1dVojS_gCjSR9mw3f_TMGa/view?usp=sharing

#325654 Copied Theme version: 8.2

14 Answers

Rose Tyler

Support staff

June 11, 2022 at 07:17

Hello,

Do you have this problem when Built-in Email Builder is disabled? When default WC theme – Storefront is activated?

Regards

#325664 Copied

Konrad

Participant

June 11, 2022 at 18:16

Yes i have tried other email builders and I don’t know what the problem, is.

Store pictures work but not the icons and logo images embedded in the email.

#325687 Copied

Rose Tyler

Support staff

June 12, 2022 at 09:13

Hello,

Sorry, but your reply is unclear to me.
1/ Do you have this problem when our Email Builder is disabled?
2/ Do you have this problem when Storefront is activated?
Provide screenshots.

Regards

#325701 Copied

Konrad

Participant

June 12, 2022 at 12:13

Hello , I tried building all the after purchase emails with the store theme email builder. I sent a test message out to all my devices and on my iPhone all the images such as the logo of the store and the products that i have purchased are not showing up.

It seems like the email design is unresponsive on different platforms.

On my iPhone it looks like this https://drive.google.com/file/d/1FXGVAS13zK1dVojS_gCjSR9mw3f_TMGa/view?usp=sharing

However its meant to look like this
https://drive.google.com/file/d/19wronCywO3Srpx5JoGVjHFALyyIGkEnd/view?usp=sharing

Many Thanks ,
Konrad

#325710 Copied

Olga Barlow

Support staff

June 13, 2022 at 09:45

Hello,

Provide us with WP Dashboard and FTP access to your site, please.
The issue could be related to your .htaccess settings. Do you have any rules for the images in that file?

Regards

#325753 Copied

Konrad

Participant

June 13, 2022 at 12:56

I have tried with multiple we developers but you can give it a try

Many Thanks , Konrad

Please contact administrator
for this information.

#325786 Copied

Konrad

Participant

June 13, 2022 at 12:57

The C panel information is here

Please contact administrator
for this information.

#325787 Copied

Olga Barlow

Support staff

June 13, 2022 at 13:09

Hello,

1) WP Dashboard access does not work https://prnt.sc/YBl0K1QfZBUW
2) We don’t need cPanel. We need just FTP host, FTP username and FTP password to check. Provide that.

Regards

#325794 Copied

Konrad

Participant

June 13, 2022 at 13:32

Sorry I have updated the password.

There is a person working on the emails currently let me know if there is any issues

Please contact administrator
for this information.

#325803 Copied

Konrad

Participant

June 13, 2022 at 14:32

Hello , The Web developer finished and said to check in with the theme of the email or the hosting provider as mentioned before through the ftp panel.

Are you able to check that ?

#325814 Copied

Olga Barlow

Support staff

June 13, 2022 at 17:44

Hello,

1) WP Dashboard access still does not work https://prnt.sc/9WcF6Dky8lEE Have you tried to log in using provided credentials before replying back?

2) FTP goes to the empty directory https://prnt.sc/-MeHxutIiWf- We need access to your WP installation, not to the empty directory.

Regards

#325827 Copied

Konrad

Participant

June 13, 2022 at 18:35

Managed to sort it out

Kind regards ,

Konrad

Please contact administrator
for this information.

#325846 Copied

Konrad

Participant

June 14, 2022 at 14:04

Hello, I was wondering if anyone has look at the issue since , and if its possible to implement a 3rd party software in order to create mails of a different server.

#325933 Copied

Olga Barlow

Support staff

June 14, 2022 at 23:57

Hello,

Your images give 404 error https://prnt.sc/2bBPT5LaCHJO
Read this post https://support.google.com/mail/forum/AAAAK7un8RU6WcIYDarsKo/?hl=en&gpf=%23!topic%2Fgmail%2F6WcIYDarsKo and also this one https://stackoverflow.com/questions/51471607/email-thumbnail-url-changed-to-googleusercontent-com-in-gmail

The issue is not related to the theme but to server settings.

Regards

#325962 Copied
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