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Mobile search result empty and layout crashed

This topic has 9 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

Kris

Participant

June 17, 2022 at 09:44

Hi,
Our site has come across to an issue. When we use a mobile device to search for the products wording, e.g. barbero, the shop page result show a crashed layout, it won’t display any results while we do have those products.

You may find the URL – 1 for your reference.

While we search for another wording e.g. wine, the result shows the products but the layout is crashed as well, which it won’t display 2 items per row just like the normal “shop all” page does. Can you please help to see what happened? Thank you!

You may find the URL – 2 & 3 for your reference.

Kindly note that the crash only happens when using a mobile device to search.

On the other hand, the shop filter sidebar crashed as well, and when we scroll the page, it will somehow disappear.

Thank you so much.

Best,
Kris

Please, contact administrator
for this information.

#326201 Copied Theme version: 8.2 WooCommerce version: 6.6.0

8 Answers

Rose Tyler

Support staff

June 17, 2022 at 15:19

Hello,

provide temporary wp-admin and FTP access.

Regards

#326234 Copied

Kris

Participant

June 17, 2022 at 16:42

Hi Rose,
Thank you for your reply. Please find the temp wp-admin login and FTP for your reference.

Please find the screenshot for your reference too

Issue 1: After searching the product keyword “barbero”, the result on the mobile device shows nothing.
Searching “barbero” via the Menu: https://prnt.sc/wnBTte0A5vDq
Result page crashed and shows empty page: https://prnt.sc/U_5DoPaa7tGS

Issue 2: Searching the same keyword “barbero” on the desktop, shows the product result. But you can see that the Shop Filter Sidebar is disappeared.
https://prnt.sc/rihjlttyZJZj

Issue 3: When we scroll the page in the Shop All page, the sidebar will sometime disappear or shifted downward, which it won’t be previously.
https://prnt.sc/3b9UekZ2k8um

Issue 4: When we minimize the browser from the desktop version to the mobile version, the Shop All page will crash and there will be an overlay on the page with a close button on the top of the screen.
https://prnt.sc/R82N4kbGEZiI

Issue 5: When we search keyword “wine”, the product result shows the products, but the layout is crashed, it is not displaying 2 per row on the mobile device, which if you view the Shop All page on the mobile device, it shows 2 product per row normally.
Searching keyword “Wine”, result page layout twisted: https://prnt.sc/o2QJmGsVr3WD
Normal Shop All Page: https://prnt.sc/i1BpicQKc1y2

For your reference the shop all page link is: https://certaplatform.com.hk/shop/

Thank you in advance!

Best,
Kris

Please contact administrator
for this information.

#326244 Copied

Rose Tyler

Support staff

June 18, 2022 at 10:52

Hello,

I’ve passed your questions to one of our developers. I will let you know once get an answer. Our developers team will be back at work after the weekend. Please be patient.

Regards

#326276 Copied

Kris

Participant

June 18, 2022 at 16:17

Hi Rose,

Thank you and will wait for your further updates on Monday. Have a great weekend!

Best,

Kris

#326287 Copied

Olga Barlow

Support staff

June 19, 2022 at 16:53

Hello,

Thank you for your understanding.

Regards

#326310 Copied

Rose Tyler

Support staff

June 20, 2022 at 14:15

Hello,

1-5 Once we disabled Themesflat Addons For Elementor plugin problems were fixed. Clear all cache and check. You can contact the support of the plugin.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#326361 Copied

Kris

Participant

June 20, 2022 at 16:57

Hi Rose,

Thank you for checking this for us. We will try to find alternative ways for the plugin and see if that fix. Thanks a lot for your efforts.

Best,
Kris

#326384 Copied

Olga Barlow

Support staff

June 20, 2022 at 17:51

Hello,

You are welcome.

Regards

#326390 Copied
Tagged: crash, empty, layout, mobile, result, search, themes, woocommerce, wordpress
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