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Website-Imigration to .cloudways.com.. Funktiontrouble

This topic has 12 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

Oliver Theiß

Participant

June 22, 2022 at 20:13

Hello all …………
I have a Problem……….

my loading times are now okay …. But your theme is no longer working normally….. 🙁 I have a few errors ….. just on the product page the shopping cart function no longer works ….. and the backend is slow …..

Here is the feedback from .cloudways.com

Thanks a million for waiting, truly value your patience, I have checked this for you online and it looks like the theme needs to be reinstalled. in rare cases some plugins when migrated wont work properly therefore the best approach is to reinstall it.

could you update it for me..i panic that i will do it wrong and delete customized things

Many thanks…..

Please, contact administrator
for this information.

#326635 Copied Theme version: Version: 8.2 WooCommerce version: Version 6.6.0

11 Answers

Olga Barlow

Support staff

June 23, 2022 at 16:10

Hello,

Provide us with FTP access to your site, please, to take a closer look at the issue.

Regards

#326770 Copied

Oliver Theiß

Participant

June 23, 2022 at 20:31

yes… of course….. it is unfortunately not as easy as it used to be

cloudways.com it´s a bit different …..

https://support.cloudways.com/en/articles/5119485-guide-to-connecting-to-your-application-using-ssh-sftp

They told me you need this guide……..

many thanks and apologies for the hassle

Oliver

Please contact administrator
for this information.

#326787 Copied

Olga Barlow

Support staff

June 24, 2022 at 13:51

Hello,

Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#326914 Copied

Oliver Theiß

Participant

June 26, 2022 at 21:03

Thank you:)

#327068 Copied

Rose Tyler

Support staff

June 28, 2022 at 13:11

Hello,

Fixed. Check now. It will be also included globally in the next theme update.

Regards

#327226 Copied

Oliver Theiß

Participant

June 30, 2022 at 11:20

Hello sorry for the late reply.

Yes, the error is fixed…….
but unfortunately now the whole pre footer and footer is broken…..
What have you changed the……. I do not know how to fix it :((

lg Oliver

#327685 Copied

Olga Barlow

Support staff

June 30, 2022 at 14:59

Hello,

Keep these options disabled https://prnt.sc/oMhnG3484jwp

Regards

#327807 Copied

Oliver Theiß

Participant

June 30, 2022 at 15:04

Heay thank you for your fast feedback :))

#327810 Copied

Rose Tyler

Support staff

June 30, 2022 at 15:07

Hello,

We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#327812 Copied

Oliver Theiß

Participant

July 4, 2022 at 19:02

Yes I did 🙂 Thank You

#328649 Copied

Olga Barlow

Support staff

July 4, 2022 at 20:10

Hello,

Thank you.

Regards

#328664 Copied
Tagged: best selling, cloudways, funktiontrouble, persuasive, themes, website-imigration, woocommerce
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Website-Imigration to .cloudways.com.. Funktiontrouble

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