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Issue with Multilingual Reviews Displayed in all Language

This topic has 7 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

Brunos

Participant

June 29, 2022 at 07:33

Hello Woocommerce multilingual is set with this option: ‘Display reviews in all language’

Main language is in french -> OK – All reviews in all language are displayed
2nd language is in english -> NOT OK – Reviews are present but the tab reviews display “0” reviews

So this is very confuse because english language customers should think that there are no reviews.
https://prnt.sc/5XYDBiNmZJuL

I have contacted WPML support and they try to find the problem.
They told me that this should be a Theme issue.
Here is a copy paste:
“The problem is that your theme adds a number after the REVIEWS title in the tab and that number is not correct. Most probably the theme counts the reviews via a WP Query”

Can you help please?

Please, contact administrator
for this information.

#327331 Copied Theme version: 8.2.1

6 Answers

Rose Tyler

Support staff

June 29, 2022 at 12:52

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#327444 Copied

Brunos

Participant

June 29, 2022 at 12:56

Please see private content.

Please contact administrator
for this information.

#327447 Copied

Rose Tyler

Support staff

June 29, 2022 at 13:08

Hello,

Thanks for the reply.
I passed the issue to our developers. I’ll inform you once get an answer.

Regards

#327517 Copied

Rose Tyler

Support staff

June 29, 2022 at 15:00

Hello,

We don’t rewrite that reviews title so that means it comes from WooCommerce. If we print that function of woocommerce -> $product->get_review_count() – (in their files -> https://prnt.sc/1XJZjcjo9V06 ) it returns zero ( https://prnt.sc/3ysNcqOjeyvV ). So this question should be addressed to WooCommerce plugin author and not for us.

Regards

#327559 Copied

Brunos

Participant

June 29, 2022 at 15:04

Ok thank you for clarification. I’m gonna see it with woocommerce.

#327560 Copied

Rose Tyler

Support staff

June 29, 2022 at 15:23

You’re welcome!

Regards

#327567 Copied
Tagged: best selling, display, issue, multilingual, reviews, themes, woocommerce
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Issue with Multilingual Reviews Displayed in all Language

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