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Modification of articles impossible, blank page

This topic has 8 replies, 4 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: oceaneokio
    oceaneokio
    Participant
    June 30, 2022 at 19:45

    hello

    impossible to modify the articles, I checked everything but I have a blank page.

    https://i.ibb.co/JHr7q4s/00.jpg

    Please, contact administrator
    for this information.
    #327843 Copied Theme version: 8.2.2
    7 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 1, 2022 at 06:15

    Hello, @oceaneokio,

    Can you please check it once by activating the default WordPress Theme like Twenty Twenty Two, that how it works with it, just to make it sure that the issue is with our theme or not?

    If the issue will persist with the default WordPress Theme as well, then it will make clear that the issue is not with our theme, and in that case, you have to contact WordPress support to fix this issue.

    Otherwise, you have to provide us the WP Admin URL and Credentials in a Private Content Area, so that we will check it for you on your site further.
    And if possible please share the small video clip of your issue as well, for our better understanding and duplicating the issue.

    Regards Themes Team.

    #327860 Copied
    Avatar: oceaneokio
    oceaneokio
    Participant
    July 1, 2022 at 19:42

    hello

    I think you should be sure of that before saying that the theme is not at fault, I send you private access

    Please contact administrator
    for this information.
    #328006 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 2, 2022 at 06:21

    Hello,

    As we can see, articles can be edited using Eleemntor https://prnt.sc/3BuIj7Rdwc4z > https://prnt.sc/0xrvUjr1mAiW Please clear cache of browse and check one more time.
    Record a video of the problem, please.
    Thanks in advance

    Regards

    #328018 Copied
    Avatar: oceaneokio
    oceaneokio
    Participant
    July 4, 2022 at 13:40

    hello
    I can edit items with elementor, I’ve been using elementor for 5 years that’s why I bought Xstore.

    I was able to change the texts of the articles, but impossible to change the image, normally, I must be able to do it with the editor of wordpess.

    good reception

    Please contact administrator
    for this information.
    #328618 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2022 at 13:49

    Hello,

    I can see, the error now.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If this doesn’t help, provide FTP access.

    Regards

    #328619 Copied
    Avatar: oceaneokio
    oceaneokio
    Participant
    July 4, 2022 at 14:23

    hello,

    Here is a solution that works and that could be useful for other users.

    After uninstalling all additional plugins, it still doesn’t work.

    I installed the classic editor plugin, I can now edit articles, but classic editor is not compatible or not up to date with the latest version of wordpress.

    Good reception

    Please contact administrator
    for this information.
    #328624 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 4, 2022 at 16:02

    Hello,

    I have reinstalled your WP https://prnt.sc/Bxj2TJruEZf8 and you can edit post image even without the Classic editor plugin https://prnt.sc/iKYpu5qXPAQN

    Regards

    #328638 Copied

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