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Private conent for Critical Error in my mobile page

This topic has 12 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Sakis K

Sakis K

Participant

July 1, 2022 at 10:37

Hi,

I send the details in the private content area

Please, contact administrator
for this information.

#327944 Copied Theme version: 8.2.2

11 Answers

Rose Tyler

Support staff

July 1, 2022 at 10:44

Hello,

We can’t connect FTP – https://prnt.sc/mDlCcvz5Dwr7 Please check.

Regards

#327945 Copied

Sakis K

Participant

July 1, 2022 at 13:08

Please check again with:

Please contact administrator
for this information.

#327965 Copied

Rose Tyler

Support staff

July 1, 2022 at 13:11

https://prnt.sc/zoyjNLVx3dxn – Is there a restriction by ip or something else? Contact your hosting provider to clarify it.

Regards

#327966 Copied

Sakis K

Participant

July 1, 2022 at 19:33

I don’t have infornations about blocking
Please, try again

#328004 Copied

Rose Tyler

Support staff

July 2, 2022 at 13:03

Hello,

Unfortunately, we can’t connect still. Have you contacted your hosting provider?

Regards

#328086 Copied

Sakis K

Participant

July 2, 2022 at 19:40

Please send your IP to put it in the whitelist of our hosting server

#328142 Copied

Rose Tyler

Support staff

July 3, 2022 at 07:03

Hello,

IPs 176.98.91.20 and 91.218.90.31

Regards

#328151 Copied

Sakis K

Participant

July 3, 2022 at 17:17

OK

Try again now

#328197 Copied

Rose Tyler

Support staff

July 4, 2022 at 07:44

Hello,

We can connect now, thanks. I will let you know once our developer checks the problem with the critical error on mobile.

Regards

#328232 Copied

Rose Tyler

Support staff

July 4, 2022 at 13:28

Hello,

You are using XStore AMP and there was a bug in code (if brands product taxonomy was enabled in Theme Options)
This bug is fixed for you (in plugins/xstore-amp/includes/actions/filters.php ) and also the fix will be included in the next plugin update.

Regards

#328613 Copied

Sakis K

Participant

July 4, 2022 at 15:15

Thank you

#328632 Copied
Tagged: critical error, mobile page, private content, secure, templates, woocommerce, wordpress
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The issue related to '‘Private conent for Critical Error in my mobile page’' has been successfully resolved, and the topic is now closed for further responses

Private conent for Critical Error in my mobile page

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