There is a display problem on mobile screen since the last update

Hello,

Thank you for your answer.

I tried the solutions you gave me but unfortunately the problem still exists.

1/ I disabled all the third-party plugins (including cache plugins), except xstore core/elementor and woocommerce, and then enabled them one by one to find the culprit but the problem remains.

2/ I temporarily removed custom CSS inside the Theme Custom CSS of child theme.

3/ I temporarily removed additional custom php action (add_action) in the functions.php file of child theme.

Despite all of this, the problem is still here. I have cleared the cache of the browser each time.

Do you think it has something to do with PHP version or memory limit?
PHP version is the newest one, PHP8.1.
And memory limit is quite high, set to 2048M.

Is there something you can do please?

Regards

Hello,

I have enabled the default WooCommerce theme Storefront and checked it.
There is no problem with this theme, everything is smooth and fast.
(on the other hand the Storefront theme design layout is very ugly and lacks settings. Your Xstore theme is far better!)

So I tried to replicate my method on mobile, which is: first, click on a product, and then back to the shop page and scroll very quickly up and down, and there is no problem at all.

When I disable the Storefront theme and enable again the Xstore theme (child theme), unfortunately the same problem comes back again on mobile..

Can you help me please?

(I disabled the Storefront theme but it is still under Appearance > Theme.
You can try by yourself if you need to check)

Thank you,
Regards

Hello,

Thanks for your reply.

Unfortunately, I don’t have a staging site, I’ m using the actually website as a kind of staging/testing site because it’s still on production and it is password protected so none of my clients knows about it.

I was thinking to create a real staging site just before I officially launch my website, but with this problem I cannot launch it because 90% of my clients are using mobile to see my website.

And as a backup, I only have the last 3 backups (1 backup every day), so I don’t have a backup before the latest update of Xstore, sorry..

So if you need to do some test on my website, there is no problem, you can do it directly.

Waiting for your reply,
Thank you.

Regards

Hello,

Usually, when an update comes out, I always wait at least a week or 2 before updating the theme. (in case something goes wrong and you release a patch some days later)

So it’s possible that when updating the theme, there were already 2 new updates.

Also, I’m not working on my website every day so maybe the problem was here before the last update in June and I didn’t see it because I was only checking the desktop version on my computer.

I remember that I have checked my site on mobile on May, and there was no problem at that time.

The last time I checked on mobile was end of June and I saw the problem appeared.

So I can say safely say that last version of Xstore that worked fine on the mobile version was the version 8.1.5 / May 03, 2022.

The versions released after May 03, 2022 may have caused the problem on mobile, but I only realized it on end of June checking the mobile version.

So, you can compare the version 8.1.5 / May 03, 2022 with my actual version.

(Is it a way to rollback to the theme version 8.1.5 released on May 03, 2022 ?)

Hope it can helps.

Regards

Hello,

Thank your for your answer.

Before installing the old theme, do I have to delete first the latest theme?
Also, I’m using the child theme. Do I need to delete it also?
Also for the core plugin, do I have to delete the old one first?

Can you please explain the procedure to me?
(Sorry, it’s the first time I test a rollback)
Thank you,
Regards

Hello,

Thank you very much, it helped me a lot.
It work perfectly now.
The problem is gone.

What’s next?
Is it ok to upgrade to the latest version now?
Theme: from version: 8.1.5 to version: 8.2.3
Core Plugin: from version 4.1.5 to version 4.2.3

Thank you,
Regards

Hello,

Unfortunately, now the problem is back. (I have try 2 times and also cleared the cache)

Hello,

Thanks for your reply.

Theme 8.1.6v and 4.1.6v core plugin is working fine.
There is no problem on mobile.

Hello,

Thanks for your reply.
You’re right.
If I change the Sidebar Position For Mobile to TOP or DOWN, it works fine. No problem.
But when I change to Off-Canvas, the problem is back.
( but I want the Off-Canvas position for my site)

Regards

Hello,

I checked and here are my results: the problem is still here.

1/ Check if the sidebar off canvas on shop mobile will be disabled (like in previous task we sent before)

I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.
Result: the problem is still here.

2/ enable mobile canvas but disable sticky sidebar and check again

I enabled the sidebar for mobile > I turned OFF the [Hide Sidebar For Mobile Devices] toggle button.
I disabled sticky sidebar > I turned OFF the [Enable Sticky Sidebar] toggle button.
Result: the problem is still here.

Hope it helps.

Regards

Hello,

Thank you for your reply.

I’m very sorry for the misunderstanding.

1/ I changed the sidebar position to TOP and it works. The problem is solved.

So I checked the next step:

2/ I changed the sidebar position to OFF-CANVAS + disabled Sticky Sidebar. The problem is back.

Hope it helps!

Regards

Hello,

Thank you for your reply.

I don’t know what happened, but it works perfectly now.
The glitch just disappears.

Well, thank you very much for your support and sorry for keeping you checking my site for several days. I really appreciate.

Now, can I safely delete the previous useless theme versions, and also the previous useless core plugins?
And keep the latest versions below:
Theme Version: 8.2.3
Core plugin: Version 4.2.3

Regards

Hello,

I’m trying to delete the previous useless theme versions 8.1.5 / 8.1.6 / 8.2 on my WP dashboard, but I can’t delete it.

There is an error saying:
” Deletion failed: The requested theme does not exist.”

Do you know how can I delete it?

Regards

Hello,

Thank. you for your help.

I noticed that since you installed and activated the old versions of the theme from the 16th of July, my WP dashboard has slowed down drastically.

Indeed, I received 2 automatic messages from WordPress saying that they have detected a fatal error with the theme Xstore.

I received this message 2 times, on 16th and 17th.

Please see the messages on the Private content area.

Could you please help and fix the problem?

Thank you,

Regards