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Theme customization settings lost on frontend after updating theme

This topic has 7 replies, 2 voices, and was last updated 2 years, 4 months ago ago by sirio

sirio

Participant

July 21, 2022 at 11:46

I’m having problems after updating the theme and plugins to the latest versions.
Specifically the problem is that many customization settings of the theme like headers and menu are lost in the front end even if the site look okay when I look at its preview in the customization dashboard.
Luckily I’m testing the update on a staging website installed in a subfolder of the live site but I need to understand how to procede to update and what’s going wrong during the update process.
Hope you can help
Best regards

Please, contact administrator
for this information.

#330173 Copied Theme version: 8.2.4 WooCommerce version: 6.7

6 Answers

Rose Tyler

Support staff

July 21, 2022 at 14:43

Hello,

Please provide temporary wp-admin access, to the staging site.

Regards

#330190 Copied

sirio

Participant

July 21, 2022 at 14:49

here they are!

Please contact administrator
for this information.

#330192 Copied

Rose Tyler

Support staff

July 21, 2022 at 15:21

Hello,

Go to Theme Options > Header Builder > Multiple headers > delete or edit this custom header – https://prnt.sc/dm9LSYePdET0

Regards

#330194 Copied

sirio

Participant

July 21, 2022 at 15:42

Thank it worked but I noticed another issue in the single product page. Apperently the dropdown for the variation selection and add to cart button both disappeared from the single product page…see sample link and screenshot in the private area
let me know probably another setting that has change or reset during the update but don’t know where

Please contact administrator
for this information.

#330196 Copied

Rose Tyler

Support staff

July 21, 2022 at 15:49

Hello,

Try to disable YITH WooCommerce Catalog Mode plugin

Regards

#330197 Copied

sirio

Participant

July 21, 2022 at 15:58

Ok thank’s it worked I don’t know why that plugin settings changed after updating very strange…
thanks very much for helping

#330198 Copied
Tagged: customization, frontend, lost, settings, theme, update, woocommerce
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Theme customization settings lost on frontend after updating theme

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